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Old 02-06-2013, 03:31 PM   #45 (permalink)
Slush Puppie
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Join Date: Aug 2011
Location: French Alps
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I've had a fairly bad experience with Rome's customer service/warranty also. The simplified version is: I put in a warranty ticket for a broken ankle strap in December and it basically took 35 days to get a replacement to me. In waiting for it to arrive I ended up having to to leave for my trip without ridable bindings, despite having made the enquiry a month before my trip and with no Rome retailer in the small resort, had to buy a whole new pair of bindings to be able to ride. Absolutely shafted by Rome
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