I've had a fairly bad experience with Rome's customer service/warranty also. The simplified version is: I put in a warranty ticket for a broken ankle strap in December and it basically took 35 days to get a replacement to me. In waiting for it to arrive I ended up having to to leave for my trip without ridable bindings, despite having made the enquiry a month before my trip and with no Rome retailer in the small resort, had to buy a whole new pair of bindings to be able to ride. Absolutely shafted by Rome
