If I were yall I wouldn't be so drastic in your decision to never use them again. They are still the best company to ride with and I don't think one bad experience should negate their service.
But its up to yall. I just know the amount of money I save riding with them versus going myself is ridiculous.
And a partial refund is better then no refund. Check out Emilio's policy
The policy wasn't the point. The point was them being as strict as an airline company about enforcing it in situation where they wouldn't have lost any money by refunding me. They were all over twitter and facebook talking with people who were trying to get on a bus because Sat's trips were cancelled so they could have filled my seat in a second with someone off the waiting list. Instead they wanted to pocket my entire bus fair and turn around and charge someone else full price for that same seat. in a different situation where the bus wasn't sold out i wouldn't have a problem with it, but oh well..hopefully none of you were sitting close to me