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Old 02-11-2013, 09:20 PM   #16 (permalink)
brucew.
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Quote:
Originally Posted by Soul06 View Post
Well you feel how you feel. I was just trying to say that if this was your first trip with them that you should give them another chance. I am slower to anger because I work for an airline in customer service and I know all to well how people react when an irregular operation occurs. Everyone wants their situation to be handled first in exactly the way they think it should go. Understanding and patience usually go out the window.
From what I heard they got flooded with so many emails that some starting bouncing back to the sender what are ya gonna do? I was lucky that I got a quick response and they agreed to switch me to the Sunday trip with no problems. But this is the first time in 3 years that I have been using them for trips that I have ever seen any problems with them.

im not angry, just not interested in giving them my business again after a poor experience. I got a quick response from them too, unfortunately that response was "you emailed us 18 hours in advance rather than 24, so you're out of luck."
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