Yeah, for example I'm about to return a 2012 Rome factory board and Rome 2012 mob bindings I bought from dogfunk last summer when they had deep discounts before the 2013 stuff came in. Used the board and bindings maybe twice over christmas period and just wasn't a good set-up for me. Great thing is they will accept a return on both items and refund me completely. I will then buy my next more-freeride/powder set up from them in return. Win-win. Great policy but not one that can be abused too many times...i.e. buying, using for a season, returning for the new stuff next season type thing. They obviously don't allow that. Only genuine returns acceptable I believe.