Call me a fanboy if you want but I reward businesses that I feel go above and beyond for me whether tire shops or snowboard companies.
+1 for that. I told him that if I like the board he's probably made a loyal customer out of me. Hell he even wants me to call him back to let him know how it goes this weekend; he genuinely gave a fuck.
I decided that I'm just gonna keep this one and he assured me he'd take care of it if I had any problems. Rock on motherfuckers.