Now everyone is going to email them and ask for new ladders
Honestly I don't feel like they'd have a problem with doing that when necessary. It's been a well known issue for them for some time now. When I started explaining the issue, JF pretty much cut me off and started digging in the bin for some parts. NOW seems like the type of company that appreciate customers that gambled and invested a good chunk of change to give their new product a try, and are going to back it up with proper support.
16 Gnu Swallow Tail Carver . 16 NS West . 15 NS Snowtrooper BIA
16 Burton Genesis X . 15 Now Drive
16 Flow Talon . 14 Flow Hylite