If a hardware companies first year problems are just bad ladder straps then they should count themselves lucky and gladly give everyone new ones. If Now wants to stay in business for a while they have to take their lumps like every other company. Right now they seem to be doing great and it would suck for their rep to get ruined over $3 worth of parts.
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2011 Smokin Buck Ferton 155
2013 Flow NX2-SE
2013 Flow Hylite boa
Burton Stagger pants/jacket