Wait a cable broke and they charged you 20 bucks? WTF boa gives shops free parts kits. Seriously sorry you got ass raped on a fucking cable, a knob I would understand. I snapped a knob off in the outback of Keystone when I fell off a rock drop and tumbled through a rock field. Best advice I can give you is contact boa and get a spare cable you keep in your wallet. I carry that and a tool in there at all times.
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Because someone has to call it how they see it!