Unfortunately it really can be difficult to order anything online. Absolutely stuff for this sport! Return shipping rates are stupid.
Evo and Snowboard Connection are kinda "local" to me, I am about an hour away not including Seattle's SHITTIEST traffic ever, lol, but I def make it there whenever I need something. I have wasted soooo much gas driving from North Seattle, to Olympia, to Bellevue, Univ. PL. back and forth, repeat. But worth it. If you can, drive further to another shop if you reeeeallly need some important gear.
Personally, Evo, SnowConn. and NWSnowboards have been the most amazing stores and employees I have ever dealt with out of like any store I've ever been to. But all that I've bought and returned has been dealt with in person... Must be a different team for returns sounds like!