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Old 02-25-2013, 12:36 PM   #62 (permalink)
scotty100
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Join Date: Apr 2012
Location: San Francisco
Posts: 474
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I'd rather judge a company on NOT having to use customer service at all. Too many comments on how great "company x went the extra mile the five times I had to contact them to get spare parts because their bindings fall apart every 2 weeks..." Give me products that work as intended so you never have to hear from me again and you'll keep my business is how I look at it.
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