Originally Posted by scotty100
I'd rather judge a company on NOT having to use customer service at all. Too many comments on how great "company x went the extra mile the five times I had to contact them to get spare parts because their bindings fall apart every 2 weeks..." Give me products that work as intended so you never have to hear from me again and you'll keep my business is how I look at it.
But not every and I'm willing to bet most products aren't purchased directly from the manufacturer. As a retailer, if you choose to carry a product, you should stand behind it.