I'd rather judge a company on NOT having to use customer service at all. Too many comments on how great "company x went the extra mile the five times I had to contact them to get spare parts because their bindings fall apart every 2 weeks..." Give me products that work as intended so you never have to hear from me again and you'll keep my business is how I look at it.
you must really realllllly baby your gear. shit happens, why is why these products are offered with a warranty to begin with. and do you know BEFORE you buy something that it isn't going to break? You must really throw a fit when you need to take a car in for service. lol..what a stupid fucking post.