This is a used snowboard sent in for a warranty claim after a fall big enough to break aluminium bindings. Like I said, bottom of the pile after the full price paying customers.
To reiterate; those bindings been thru 2+ full seasons of heavy freestyle riding. At the end of last season the ankle straps blew out and i noticed small cracks around the base. http://i45.tinypic.com/fmndea.jpg
That fall i took didnt cause the damage to the board (i knuckled on a 25-30ft jump if you must know) it just happened to lead me into inspecting my board closely and noticing the defects.
The fact is i felt ignored and disrespected. Especially since they never contacted me back, EACH time i had to be the one to email/call them after plenty time has passed.