Tracker 2 software issue check if you got one! - Snowboarding Forum - Snowboard Enthusiast Forums
User Tag List

Reply
 
LinkBack Thread Tools Display Modes
post #1 of 13 (permalink) Old 01-10-2011, 11:46 AM Thread Starter
Veteran Member
 
killclimbz's Avatar
 
Join Date: Aug 2007
Location: Front Range
Posts: 11,238
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 66 Post(s)
Tracker 2 software issue check if you got one!

Apparently there is a software issue with some of the Tracker 2 units. Looks like you just have to do a software download to fix it if you have a defective unit.

Here are the details.

BCA releases new Tracker2 software to address potential malfunction | Backcountry Access
killclimbz is offline  
Sponsored Links
Advertisement
 
post #2 of 13 (permalink) Old 01-11-2011, 01:26 AM
Senior Member
 
AZred60's Avatar
 
Join Date: Jan 2008
Location: Flagstaff, AZ
Posts: 249
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
crap my tracker2 has the version 3 software. where did you see that you could download an update? im gonna be super pissed if i have to send this thing in and miss out on riding days.
AZred60 is offline  
post #3 of 13 (permalink) Old 01-11-2011, 08:38 AM Thread Starter
Veteran Member
 
killclimbz's Avatar
 
Join Date: Aug 2007
Location: Front Range
Posts: 11,238
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 66 Post(s)
Check out the BCA blog link. There should be instructions there as to what you have to do. I didn't read the fine details. You may need to go into a retailer, send it to BCA, or you can do the fix yourself. I do know that your unit will need a software update to fix the issue.
killclimbz is offline  
post #4 of 13 (permalink) Old 01-11-2011, 11:16 AM
Senior Member
 
AZred60's Avatar
 
Join Date: Jan 2008
Location: Flagstaff, AZ
Posts: 249
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Right now it looks like I have to send it in. I emailed them so hopefully they can help me do it some other way.
AZred60 is offline  
post #5 of 13 (permalink) Old 01-18-2011, 07:09 PM
Veteran Member
 
Triple8Sol's Avatar
 
Join Date: Nov 2008
Location: Seattle
Posts: 4,349
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 31 Post(s)
Blog Entries: 2
Fuuuu....I ran the test and mine is running the affected r03 software. I emailed them too, hoping to avoid/minimize downtime.

16 Capita BSOD . 16 NS West . 15 NS Snowtrooper BIA . 13 Salomon Pow Snake
15 Now Drive . 14 Burton Genesis
14 Flow Hylite
Triple8Sol is offline  
post #6 of 13 (permalink) Old 01-25-2011, 03:27 PM
Veteran Member
 
schmitty34's Avatar
 
Join Date: Dec 2007
Location: Probably at work wasting time
Posts: 889
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Same here. Let me know if you guys figure out how long it's gonna take. I'm waiting for them to send the return tag and the never got back to me on how long they thought it would take.

The weather sucks here in the PNW so I wouldn't be going BC anytime soon, but I'd like to do some practicing while the snow sucks.
schmitty34 is offline  
post #7 of 13 (permalink) Old 01-25-2011, 03:29 PM Thread Starter
Veteran Member
 
killclimbz's Avatar
 
Join Date: Aug 2007
Location: Front Range
Posts: 11,238
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 66 Post(s)
I know some people in town here who had affected beacons. They sent their beacons in and got them back in under a week. I think for as to how long you'll be without a beacon is based on what shipping you use.
killclimbz is offline  
post #8 of 13 (permalink) Old 01-25-2011, 05:21 PM
Veteran Member
 
Triple8Sol's Avatar
 
Join Date: Nov 2008
Location: Seattle
Posts: 4,349
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 31 Post(s)
Blog Entries: 2
Same deal for me. They issued me an RMA and sent me a UPS label. Don't know when I'll actually send it in though...

16 Capita BSOD . 16 NS West . 15 NS Snowtrooper BIA . 13 Salomon Pow Snake
15 Now Drive . 14 Burton Genesis
14 Flow Hylite
Triple8Sol is offline  
post #9 of 13 (permalink) Old 01-26-2011, 11:19 AM Thread Starter
Veteran Member
 
killclimbz's Avatar
 
Join Date: Aug 2007
Location: Front Range
Posts: 11,238
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 66 Post(s)
I'd just send it in right away. Sounds like if you get it out Monday, you could have it back by the weekend.
killclimbz is offline  
post #10 of 13 (permalink) Old 02-18-2011, 12:13 PM
Veteran Member
 
schmitty34's Avatar
 
Join Date: Dec 2007
Location: Probably at work wasting time
Posts: 889
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Yea, I sent mine in and it took about a week. I'm sure I could have made it go faster if I paid for express shipping, but I just used their return lable which I sure wasn't the fastest way.
schmitty34 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Snowboarding Forum - Snowboard Enthusiast Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
Powered by vBadvanced CMPS v3.2.3
For the best viewing experience please update your browser to Google Chrome