Tracker 2 software issue check if you got one! - Snowboarding Forum

**killclimbz** · 01-10-2011, 11:46 AM

Apparently there is a software issue with some of the Tracker 2 units. Looks like you just have to do a software download to fix it if you have a defective unit.

Here are the details.

BCA releases new Tracker2 software to address potential malfunction | Backcountry Access

AZred60 · 01-11-2011, 01:26 AM

crap my tracker2 has the version 3 software. where did you see that you could download an update? im gonna be super pissed if i have to send this thing in and miss out on riding days.

**killclimbz** · 01-11-2011, 08:38 AM

Check out the BCA blog link. There should be instructions there as to what you have to do. I didn't read the fine details. You may need to go into a retailer, send it to BCA, or you can do the fix yourself. I do know that your unit will need a software update to fix the issue.

AZred60 · 01-11-2011, 11:16 AM

Right now it looks like I have to send it in. I emailed them so hopefully they can help me do it some other way.

Triple8Sol · 01-18-2011, 07:09 PM

Fuuuu....I ran the test and mine is running the affected r03 software. I emailed them too, hoping to avoid/minimize downtime.

schmitty34 · 01-25-2011, 03:27 PM

Same here. Let me know if you guys figure out how long it's gonna take. I'm waiting for them to send the return tag and the never got back to me on how long they thought it would take.

The weather sucks here in the PNW so I wouldn't be going BC anytime soon, but I'd like to do some practicing while the snow sucks.

**killclimbz** · 01-25-2011, 03:29 PM

I know some people in town here who had affected beacons. They sent their beacons in and got them back in under a week. I think for as to how long you'll be without a beacon is based on what shipping you use.

Triple8Sol · 01-25-2011, 05:21 PM

Same deal for me. They issued me an RMA and sent me a UPS label. Don't know when I'll actually send it in though...

**killclimbz** · 01-26-2011, 11:19 AM

I'd just send it in right away. Sounds like if you get it out Monday, you could have it back by the weekend.

schmitty34 · 02-18-2011, 12:13 PM

Yea, I sent mine in and it took about a week. I'm sure I could have made it go faster if I paid for express shipping, but I just used their return lable which I sure wasn't the fastest way.

01-10-2011, 11:46 AM	#1 (permalink)
killclimbz Veteran Member Join Date: Aug 2007 Location: Front Range Posts: 9,179	Tracker 2 software issue check if you got one! Apparently there is a software issue with some of the Tracker 2 units. Looks like you just have to do a software download to fix it if you have a defective unit. Here are the details. BCA releases new Tracker2 software to address potential malfunction \| Backcountry Access

01-18-2011, 07:09 PM	#5 (permalink)
Triple8Sol Veteran Member Join Date: Nov 2008 Location: Seattle Posts: 3,686 Blog Entries: 1	Fuuuu....I ran the test and mine is running the affected r03 software. I emailed them too, hoping to avoid/minimize downtime. __________________ 14 NeverSummer Proto HD . 13 Never Summer Cobra . 12 Gnu Rider's Choice C2PTX 14 Now Drive . 13 Now IPO 13 NB x 686 580

01-25-2011, 05:21 PM	#8 (permalink)
Triple8Sol Veteran Member Join Date: Nov 2008 Location: Seattle Posts: 3,686 Blog Entries: 1	Same deal for me. They issued me an RMA and sent me a UPS label. Don't know when I'll actually send it in though... __________________ 14 NeverSummer Proto HD . 13 Never Summer Cobra . 12 Gnu Rider's Choice C2PTX 14 Now Drive . 13 Now IPO 13 NB x 686 580

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01-11-2011, 01:26 AM	#2 (permalink)
AZred60 Senior Member Join Date: Jan 2008 Location: Flagstaff, AZ Posts: 249	crap my tracker2 has the version 3 software. where did you see that you could download an update? im gonna be super pissed if i have to send this thing in and miss out on riding days.

01-11-2011, 08:38 AM	#3 (permalink)
killclimbz Veteran Member Join Date: Aug 2007 Location: Front Range Posts: 9,179	Check out the BCA blog link. There should be instructions there as to what you have to do. I didn't read the fine details. You may need to go into a retailer, send it to BCA, or you can do the fix yourself. I do know that your unit will need a software update to fix the issue.

01-11-2011, 11:16 AM	#4 (permalink)
AZred60 Senior Member Join Date: Jan 2008 Location: Flagstaff, AZ Posts: 249	Right now it looks like I have to send it in. I emailed them so hopefully they can help me do it some other way.

01-25-2011, 03:27 PM	#6 (permalink)
schmitty34 Veteran Member Join Date: Dec 2007 Location: Probably at work wasting time Posts: 869	Same here. Let me know if you guys figure out how long it's gonna take. I'm waiting for them to send the return tag and the never got back to me on how long they thought it would take. The weather sucks here in the PNW so I wouldn't be going BC anytime soon, but I'd like to do some practicing while the snow sucks.

01-25-2011, 03:29 PM	#7 (permalink)
killclimbz Veteran Member Join Date: Aug 2007 Location: Front Range Posts: 9,179	I know some people in town here who had affected beacons. They sent their beacons in and got them back in under a week. I think for as to how long you'll be without a beacon is based on what shipping you use.

01-26-2011, 11:19 AM	#9 (permalink)
killclimbz Veteran Member Join Date: Aug 2007 Location: Front Range Posts: 9,179	I'd just send it in right away. Sounds like if you get it out Monday, you could have it back by the weekend.

02-18-2011, 12:13 PM	#10 (permalink)
schmitty34 Veteran Member Join Date: Dec 2007 Location: Probably at work wasting time Posts: 869	Yea, I sent mine in and it took about a week. I'm sure I could have made it go faster if I paid for express shipping, but I just used their return lable which I sure wasn't the fastest way.