Bought some new Malavitas this year and the hammock on my left binding was starting to tear a little in the corner after only a few days of riding. Called Burton Customer service and they expedited a new high back to me, no questions or payment asked. I'm glad you had the same good experience. In the words of the rep who served me "We just want to keep you on the snow".
Broken ratchet: 3 days later got new ones shipped, for free.
Lacking 4x4 width adjustable plates: got ones shipped, as well for free.
(That were the only times I needed customer service in 12y of using Burton bindings)
"Yeah... no, that's not clumsiness, that's just being topographically challenged" ~ Noreaster
Burton is great to deal with once you get over the initial shock of talking to an actual native English speaker.
Man they will send you new highbacks for ripped hammocks? I feel like I would be taking advantage. Got like 90% of a few hundred days on ripped hammocks....
They are so awesome.
Dudes have sent me every part except a highback over the last 5 years or so. Got a baseplate in the mail this week because I lent my pair of '12 'Vitas to a friend who returned them with the heel gel piece missing (toe part latches to it across disc).
Got no probs with the big B.
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