That's not the point dude. Not even close. Read the post. I've been riding forever not my first day at the rodeo. I get it, I ride a lot of gear. The point is that it's ridiculous to be in business and not be able to support your product line or your customers. Especially when riders are paying top buck. If you don't give a fuck what you get for your money, good for you. My point is that I was shocked at how super, super, bush league, and disorganized Salomon support was at the "specialist level!" It just shocked me, I've never needed or bothered to call them like you and others. Made me realize how unique Burton and some other well supported brands are. It probably pays huge dividends for them with new riders.