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Old 01-16-2014, 05:58 PM   #1 (permalink)
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Default Salomon Support Sucks

Wow I never realized how unique Burton Rider Services is in the industry. No one at DogFunk or Salomon USA (the snowboard support specialist on staff) could tell me how anything on my new Hologram bindings worked, toe ramps, basic stuff. They didn't even have any Hologram bindings at Salomon USA in the showroom.

How can you be in business today with all of the social media, and increased customer connectivity and "fail" so badly at basic product support. DogFunk, "nice return policy but it doesn't make up for shitty rider services and product support". "Salomon USA" how are you even in business when your employees in product support have no knowledge of core products and no physical samples around". Pathetic.

Burton Rider Services rules....
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Old 01-16-2014, 06:07 PM   #2 (permalink)
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European skiing company originally French, then owned by Adidas now owned by a Finnish company with a "diversified portfolio"...I await the

They have a company store in Squaw Valley. It is utterly useless for snowboarders. Their staff has no clue.
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Old 01-16-2014, 06:31 PM   #3 (permalink)
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Holy shit, now that you mention it, there was an unusual delay when he spoke to me on the phone, almost like he was overseas. I wouldn't be surprised if the "USA Product Support Specialist for Snowboard Goods", isn't even in the USA!
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Old 01-16-2014, 06:38 PM   #4 (permalink)
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Never buying anything Salomon!
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Old 01-16-2014, 06:49 PM   #5 (permalink)
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I bought the Salomon Special two seasons ago and it wasn't anything great. It rode weird. Then I bought the Official that gets tons of hype and it really sucked. Super poorly made, I was stunned how poor the build quality was and the ride. I expected it to at least be decent but it was really horrible. One of those "made in China" boards that fits the negative stereotype to a "T".

That's one of the main reasons I haven't tried the Sabotage that gets some good reviews here. My last two board purchases from Salomon were underwhelming at best.
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Old 01-16-2014, 07:08 PM   #6 (permalink)
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I have the holograms and they work just about like every binding I have ever had didn’t have any problems figuring it out.
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Old 01-16-2014, 07:18 PM   #7 (permalink)
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That's not the point dude. Not even close. Read the post. I've been riding forever not my first day at the rodeo. I get it, I ride a lot of gear. The point is that it's ridiculous to be in business and not be able to support your product line or your customers. Especially when riders are paying top buck. If you don't give a fuck what you get for your money, good for you. My point is that I was shocked at how super, super, bush league, and disorganized Salomon support was at the "specialist level!" It just shocked me, I've never needed or bothered to call them like you and others. Made me realize how unique Burton and some other well supported brands are. It probably pays huge dividends for them with new riders.
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Old 01-16-2014, 07:31 PM   #8 (permalink)
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Companies like this need to hire more people who are passionate about snowboarding to work for them, or at least more passionate people within middle management.
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Old 01-16-2014, 08:18 PM   #9 (permalink)
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Comparing Burton to Salomon in terms of customer service is freekin night and day. Call Burton's rider services at any time and they pick up on the first ring and immediately you are talking to a super helpful and knowledgable rider in VT. Same if you walk into their stores. Walk into the Salomon store at Squaw and get overwhelmed by neon ski jackets and cyborg ski boots before you locate their pathetic rack of 4 boards with 2 sets of entry level bindings and a solitary pair of malamutes stuck in a corner at the back of the store. Speak with any employee about the merits of the hologram vs. the chief or man's board vs. the sick stick (not that they have any of these in the store of course) and be prepared to be met with a blank, vapid stare as they mumble something about, "oh I'm not a snowboarder, don't really know much about the boards or anything...we had one guy who used to board but he left 2 years ago".

I will never buy anything salomon regardless of how good or bad their gear actually is.
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Old 01-16-2014, 08:29 PM   #10 (permalink)
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Did you go through these guys? Sports clothing and shoes - ski, trail running, hiking - Salomon US or these guys Salomon Snowboards – Snowboards, Snowboard Boots, Snowboard Bindings, & Backcountry Tools

I'm going to guess this isn't the number you called. (971) 234-7001
That should still be the snowboard division phone number in Portland.
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