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post #1 of 43 (permalink) Old 01-28-2014, 08:08 PM Thread Starter
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Malavita problem!!!

Hi everyone! 1st post.
I've got these Malavita bindings, and basically the back of the baseplate lifts up a whole lot when I'm riding and flexing forward. As you can see, I can slide my finger under the baseplate...not fun! Everything is tight and right where it should be, and the same exact thing happens on both boards I've got, on both bindings. It makes it really hard to get any sort of control on my toe edge.
I just went to the Burton flagship store here where I live, but they weren't able to tell me anything. Any thoughts on the issue?
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post #2 of 43 (permalink) Old 01-28-2014, 08:12 PM
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I would send an email to Burton Customer Service (google their email), they're VERY good with situations like this. I have 2013 MalaVita's and I had a very small problems with my highbacks and they send me out 2 new ones free of charge.
They're on top of their game with customer service, they'll be able to help you out. Send them a thorough email explaining exactly what is happening, or they'll get confuzzled
Good luck brotha
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post #3 of 43 (permalink) Old 01-28-2014, 08:17 PM Thread Starter
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Thanks! I did that, waiting for a reply...was wondering if anyone here has ever had or heard of that issue. What if you pull on your Malavitas the way I am in the pics...do they come up at all?
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post #4 of 43 (permalink) Old 01-28-2014, 09:15 PM
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Quote:
Originally Posted by TRS&Blacklight View Post
Thanks! I did that, waiting for a reply...was wondering if anyone here has ever had or heard of that issue. What if you pull on your Malavitas the way I am in the pics...do they come up at all?
I just tried, mine don't. Are yours brand new? Or fairy new? Like I mentioned, I have the 2013's (got them a few months ago as a good deal), and I only had that small problem, which they fixed immediately. LOVE my MalaVita's.

That is sure strange though about your problem..
They should take care of it for you.
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post #5 of 43 (permalink) Old 01-28-2014, 09:28 PM
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Perhaps you are using the wrong baseplates. Take a picture and post it. If you have all four screws in the 4x4 discs this shouldn't be happening.
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post #6 of 43 (permalink) Old 01-28-2014, 09:40 PM
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if you have it mounted correctly then something is broken...?

can't find it? disc or baseplate around it?

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post #7 of 43 (permalink) Old 01-29-2014, 01:19 AM Thread Starter
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Thanks for your replys guys.

I have all screws in the 4X4 discs. Nothing seems broken, besides the same exact thing is happening to both bindings.
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post #8 of 43 (permalink) Old 01-29-2014, 01:35 AM Thread Starter
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video...sorry for the terrible quality

http://www.youtube.com/watch?v=NFhsPgm80JA
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post #9 of 43 (permalink) Old 01-29-2014, 02:05 AM
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Are the screws ok? Are they all the way in on the board? Either the screws are too long or the inserts on the board are not deep enough and the screws don't go in all the way? Check your board inserts then check your screws...
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post #10 of 43 (permalink) Old 01-29-2014, 02:16 AM Thread Starter
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The screws seem to be fine..they go in all the way. What the hell could be causing this? Defective bindings?
How long does Burton customer care usually take to respond? I called and wrote them today...I'm going crazy over this.
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