Rome Warranty - Page 2 - Snowboarding Forum

AWNOW · 01-11-2010, 10:10 PM

Rome has amazing customer service. Apart from the recall, if that was another type of binding they generally will not hesitate to send you new parts. They sent me a new set of heel cups when I was a year out of warranty.

Snowfox · 01-12-2010, 07:39 PM

Just to provide some conclusion to the original post:

Went to the Alpine Shop in Kirkwood, MO today to return the Rome United's. Apparently Rome was trying to get into contact with me, but I've been gone a lot recently so that might be why we never connected. If I understood the employee right, it sounds like Rome had some "upgraded" Uniteds to use as replacements, but not nearly enough, so I just got store credit. I decided to just go with some Ride EX bindings, since I figure that manly metal is better than pansy plastic. Cost 5 cents less too :P

redlude97 · 01-12-2010, 07:43 PM

good choice, EX>>>>>United. Only Rome's Arsenal/390/Targa binding lineup is worth a lick

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01-11-2010, 10:10 PM	#11 (permalink)
AWNOW Veteran Member Join Date: Sep 2009 Location: Colorado Posts: 703	Rome has amazing customer service. Apart from the recall, if that was another type of binding they generally will not hesitate to send you new parts. They sent me a new set of heel cups when I was a year out of warranty.

01-12-2010, 07:39 PM	#12 (permalink)
Snowfox Veteran Member Join Date: Dec 2009 Posts: 877	Just to provide some conclusion to the original post: Went to the Alpine Shop in Kirkwood, MO today to return the Rome United's. Apparently Rome was trying to get into contact with me, but I've been gone a lot recently so that might be why we never connected. If I understood the employee right, it sounds like Rome had some "upgraded" Uniteds to use as replacements, but not nearly enough, so I just got store credit. I decided to just go with some Ride EX bindings, since I figure that manly metal is better than pansy plastic. Cost 5 cents less too :P

01-12-2010, 07:43 PM	#13 (permalink)
redlude97 Veteran Member Join Date: Jan 2008 Location: Seattle/Portland Posts: 993	good choice, EX>>>>>United. Only Rome's Arsenal/390/Targa binding lineup is worth a lick