Rome Warranty - Snowboarding Forum

Snowfox · 01-10-2010, 11:00 PM

Does anyone have any experience with Rome and their binding warranties?

I bought a pair of Rome United Bindings this season for my board and after only four days on the slopes there is a crack in the right one. I showed the guy at the rental place there and he pretty much said they were done for and it was just a matter of time before it broke completely.

Now here's my question: Will Rome give me new bindings? Or does this fall under some clause that they can get out of?

m60g · 01-10-2010, 11:01 PM

Rome has excellent customer service, I bet they'll hook you right up

redlude97 · 01-10-2010, 11:06 PM

check romes site, i think there is a recall on the uniteds

Snowfox · 01-10-2010, 11:20 PM

thanks redlude97. That makes me feel a lot better already regarding my chances of getting it fixed/replaced...

although, I'm not too happy about getting sold something that has flaws, at least they're trying to fix the problem.

Actionsportsnow · 01-11-2010, 04:05 AM

"We at Rome have just learned of a potential safety issue concerning our 2010 United binding. If you have purchased this binding or are using it, please stop immediately and contact us at 802.244.1758 or at warranty3@romesnowboards.com. We will upgrade your 2010 United binding at no cost to you. However, we will ask you to return your 2010 United bindings to us.

We will be out of the office for the holiday of January 1st tomorrow and back in the office starting next Monday, January 4th.

Best Regards,

Rome Snowboard Design Syndicate

802.244.1758"

legallyillegal · 01-11-2010, 05:27 AM

i bet it was because of the shitty plastic that rome uses now

Triple8Sol · 01-11-2010, 06:10 AM

Quote:

Originally Posted by legallyillegal

i bet it was because of the shitty plastic that rome uses now

Proof and specifics? What after what season constitutes "now" based on your claims?

DC5R · 01-11-2010, 11:22 AM

I think the "now" constitutes the '09 models onward. Starting in that year, I've read on other forums, complaints of Rome's quality - nothing too serious just paint peeling, ladders breaking, adjusters coming loose, etc. Prior to this model year, all reviews were nothing but excellent.

zakk · 01-11-2010, 11:40 AM

Quote:

Originally Posted by DC5R

I think the "now" constitutes the '09 models onward. Starting in that year, I've read on other forums, complaints of Rome's quality - nothing too serious just paint peeling, ladders breaking, adjusters coming loose, etc. Prior to this model year, all reviews were nothing but excellent.

I have a pair of '09 Targas and they have held up better than my POS Burton's and so-so quality Flows that I've managed to keep together.

DC5R · 01-11-2010, 10:03 PM

I own a pair of 08 Targas and, of all the bindings I've had, these by far are the best. Nevertheless, there still have been more complaints about Rome's bindings starting from the 09 model onwards than for any model year prior to.

01-10-2010, 11:00 PM	#1 (permalink)
Snowfox Veteran Member Join Date: Dec 2009 Posts: 877	Rome Warranty Does anyone have any experience with Rome and their binding warranties? I bought a pair of Rome United Bindings this season for my board and after only four days on the slopes there is a crack in the right one. I showed the guy at the rental place there and he pretty much said they were done for and it was just a matter of time before it broke completely. Now here's my question: Will Rome give me new bindings? Or does this fall under some clause that they can get out of?

01-10-2010, 11:01 PM	#2 (permalink)
m60g Senior Member Join Date: Feb 2009 Location: CO Posts: 510	Rome has excellent customer service, I bet they'll hook you right up __________________ Live Hard "When the Government fears the People there is Liberty, When the People fear the Government, there is Tyranny." - Thomas Jefferson

01-11-2010, 05:27 AM	#6 (permalink)
legallyillegal -LIFETIME MEMBER- Join Date: Oct 2008 Location: fuck Snowboarding Posts: 4,446	i bet it was because of the shitty plastic that rome uses now __________________ THERE ARE SPECIFIC REASONS AS TO WHY I AM MORE LOCAL THAN YOU GOD IS DONUT

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01-10-2010, 11:06 PM	#3 (permalink)
redlude97 Veteran Member Join Date: Jan 2008 Location: Seattle/Portland Posts: 993	check romes site, i think there is a recall on the uniteds

01-10-2010, 11:20 PM	#4 (permalink)
Snowfox Veteran Member Join Date: Dec 2009 Posts: 877	thanks redlude97. That makes me feel a lot better already regarding my chances of getting it fixed/replaced... although, I'm not too happy about getting sold something that has flaws, at least they're trying to fix the problem.

01-11-2010, 04:05 AM	#5 (permalink)
Actionsportsnow Junior Member Join Date: Jan 2009 Posts: 24	"We at Rome have just learned of a potential safety issue concerning our 2010 United binding. If you have purchased this binding or are using it, please stop immediately and contact us at 802.244.1758 or at warranty3@romesnowboards.com. We will upgrade your 2010 United binding at no cost to you. However, we will ask you to return your 2010 United bindings to us. We will be out of the office for the holiday of January 1st tomorrow and back in the office starting next Monday, January 4th. Best Regards, Rome Snowboard Design Syndicate 802.244.1758"

01-11-2010, 11:22 AM	#8 (permalink)
DC5R Veteran Member Join Date: Feb 2008 Posts: 1,610	I think the "now" constitutes the '09 models onward. Starting in that year, I've read on other forums, complaints of Rome's quality - nothing too serious just paint peeling, ladders breaking, adjusters coming loose, etc. Prior to this model year, all reviews were nothing but excellent.

01-11-2010, 10:03 PM	#10 (permalink)
DC5R Veteran Member Join Date: Feb 2008 Posts: 1,610	I own a pair of 08 Targas and, of all the bindings I've had, these by far are the best. Nevertheless, there still have been more complaints about Rome's bindings starting from the 09 model onwards than for any model year prior to.