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post #1 of 65 (permalink) Old 01-16-2017, 07:29 PM Thread Starter
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Flows? think again

Got these NX2's fusion last april. Took them out during Christmas break ... foot bed cracked off completely after 3rd run on the very first day. Contacted the boardshop who told me that they have forwarded my email to flow and this was over 2 weeks ago without any kind of response. Honestly the bindings felt great and I was much quicker than my friends from and to the lifts but if this is the kind of quality control they have on their products(notice qc stickers on both foot beds) and how they dodge warranty obligations to their customers then I think the people ought to know. Btw is there like a secret channel I can use to contact them?
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post #2 of 65 (permalink) Old 01-16-2017, 08:13 PM
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I think i read they got bought out recently so maybe there is some transitioning happening right now.
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post #3 of 65 (permalink) Old 01-16-2017, 08:20 PM
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Originally Posted by briandesigns View Post
Got these NX2's fusion last april. Took them out during Christmas break ... foot bed cracked off completely after 3rd run on the very first day. Contacted the boardshop who told me that they have forwarded my email to flow and this was over 2 weeks ago without any kind of response. Honestly the bindings felt great and I was much quicker than my friends from and to the lifts but if this is the kind of quality control they have on their products(notice qc stickers on both foot beds) and how they dodge warranty obligations to their customers then I think the people ought to know. Btw is there like a secret channel I can use to contact them?
That can't happen if the foot bed is installed properly. The toe tab must not have been inserted, because when it is, the footbed is fully supported. They'll probably still warranty them, but that is 100% user error/carelessness.

I have these exact bindings, btw.

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Last edited by Deacon; 01-16-2017 at 08:40 PM.
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post #4 of 65 (permalink) Old 01-16-2017, 08:39 PM
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That can't happen if the foot bed is installed properly. The toe tab must not have been inserted, because when it is, the footbed is fully inserted. They'll probably still warranty them, but that is 100% user error/carelessness.

I have these exact bindings, btw.

Totally agree with this. I have 5 pairs of various models, same footbed design...

Also, I havent warrantied any thing this year but they were always great up to last spring...
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post #5 of 65 (permalink) Old 01-16-2017, 10:10 PM Thread Starter
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Originally Posted by Deacon View Post
That can't happen if the foot bed is installed properly. The toe tab must not have been inserted, because when it is, the footbed is fully supported. They'll probably still warranty them, but that is 100% user error/carelessness.

I have these exact bindings, btw.
I did remember screwing the footbed in half way then realizing that the tab was not in, however right away i corrected the situation and made sure that the tab was in. I doubt there was enough pressure to cause that crack. What about the less damaged footbed? There are cracks all over the fibreglass and it was definitely properly installed on the very first try.
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post #6 of 65 (permalink) Old 01-16-2017, 10:16 PM Thread Starter
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Totally agree with this. I have 5 pairs of various models, same footbed design...

Also, I havent warrantied any thing this year but they were always great up to last spring...
what way did you use to contact them? I tried warranty@flow[dot]com
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post #7 of 65 (permalink) Old 01-17-2017, 07:50 AM
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i put in a warranty in November, and just got the part yesterday. footbed was broken like yours, but the new replacement footbed the plastic looks to be sturdier not the clear thin plastic like what it was. i submitted a second request and called them the next day. they said they didn't get my second request but got my first one back in November but they didn't bother to contact me (kind of pissed me off abit). took them about two weeks to get me the part and i called them like every other day..ask them where it was. i suggest you do the same of you want your part quick...

good luck
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post #8 of 65 (permalink) Old 01-17-2017, 11:08 AM
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I am currently talking with someone via their Facebook page (https://www.facebook.com/flow) which is so far the only channel that is responsive. All other phone numbers and emails are dead ends.
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post #9 of 65 (permalink) Old 01-17-2017, 11:12 AM
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Hope you have a successful discussion.

When you are finished, please post up some insight as to what you have learned about the customer service situation at Flow.

There are a number of us here who ride their products and would appreciate the insight.

Cheers

Get it. Wax it. Ride it.
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post #10 of 65 (permalink) Old 01-17-2017, 11:36 AM
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Will do. According to an article I read on the Nidecker acquisition, the operations are moving to Switzerland so either they are in flux or the people in the US don't care because their jobs are moving to Switzerland or both.
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