Got these NX2's fusion last april. Took them out during Christmas break ... foot bed cracked off completely after 3rd run on the very first day. Contacted the boardshop who told me that they have forwarded my email to flow and this was over 2 weeks ago without any kind of response. Honestly the bindings felt great and I was much quicker than my friends from and to the lifts but if this is the kind of quality control they have on their products(notice qc stickers on both foot beds) and how they dodge warranty obligations to their customers then I think the people ought to know. Btw is there like a secret channel I can use to contact them?
That can't happen if the foot bed is installed properly. The toe tab must not have been inserted, because when it is, the footbed is fully supported. They'll probably still warranty them, but that is 100% user error/carelessness.
That can't happen if the foot bed is installed properly. The toe tab must not have been inserted, because when it is, the footbed is fully inserted. They'll probably still warranty them, but that is 100% user error/carelessness.
i put in a warranty in November, and just got the part yesterday. footbed was broken like yours, but the new replacement footbed the plastic looks to be sturdier not the clear thin plastic like what it was. i submitted a second request and called them the next day. they said they didn't get my second request but got my first one back in November but they didn't bother to contact me (kind of pissed me off abit). took them about two weeks to get me the part and i called them like every other day..ask them where it was. i suggest you do the same of you want your part quick...
I am currently talking with someone via their Facebook page (https://www.facebook.com/flow) which is so far the only channel that is responsive. All other phone numbers and emails are dead ends.
Will do. According to an article I read on the Nidecker acquisition, the operations are moving to Switzerland so either they are in flux or the people in the US don't care because their jobs are moving to Switzerland or both.
OK, I have a contact if anyone needs it, feel free to PM me and I'll pass on the details.
Talked with the rep for awhile, long story short is operations are pretty f'd right now because of the acquisition. They are moving warehouses, offices, etc. He said things should shake out by next winter so here's hoping. Nidecker is a pretty legit brand so I think in the long run, Flow will be a better company, but for now it sucks for us riders.
I don't have enough posts to PM you. Could you hook me up with who can help at Flow? I'm pounding my head against the wall trying to get a set of toe straps. TY! Mike 248.292.9532 TY!
once i had the straps break and contacted flow by email. they literally apologized and sent me extra straps and hardware by mail. i think the aluminum and glass are better than the newer ones. my only complaint is my leather fusion straps are cracking a bit with age. wish i knew where to replace them. anyhow i hope they take care of you. i am reluctant to replace these old ones because they have worked for me so well!
So i reached out to flow's facebook account and they pretty much replied me right away. Directed me to their warranty claim form and gave me their Pryde north america customer service number. I'm in Canada so I filled out the warranty claim and gave the claim number to flow facebook so that they could follow it and didn't bother with the phone number. Half an hour later a rep from Pryde told me through email that they would fedex me a new set of footbeds with updated material first thing tomorrow morning.
TY for the information. I'm trying that route as going thru their warranty claim process is useless. I've left about a dozen messages (1/2 with a real person), multiple emails to multiple addresses, sent them the pics/receipt & absolutely zero response. SOOO frustrating. I've ridden Flows for 15 years and really, really like them --- I have 3 pairs of the NX2-GT Hybrids. All I want to do is buy a set of toe straps as their older Hybrids had a rubbery toe strap that is breaking/separating at the buckle. The newer versions don't have the same rubber material and don't seem to have the same problem. And of course on last week's trip to CO I took off the toe strap on a brand new pair as a spare in case I broke one and managed to lose it in the rental car....
When I broke a cable on a set of Gen 1 or Gen 2 bindings they were great about trying to help (even though they couldn't). But now they pretty much suck in the CSR department.
I lost a toe strap on the mountain 10 days ago. Sent a request through flow's website and didn't hear back from them for a few days so decided to call after reading about there customer service issues. Got straight through, dude asked to send some photos, I did, few days later then sent me an email saying they would ship out the toe cap free of charge for me... Just waiting for the parts...
Start with website claim then chase them on the phone after a reasonable time.
Just received the new footbeds with updated material like flow said. On the shipping package it said 2 day intl shipping. I guess they really reacted to the fact that I ve been waiting for 2 weeks already. Integrity move Flow
Thanks for the internal contact. Between that and Facebook they stepped up and got it handled. On a side note I just bought a pair of their Talons. Stiffest boot ive worn (including the SLX).
Wanted to give props to @boisell for the internal contact at Flow. He got my issue resolve and sent me new highbacks to replace the cracked one. He even sent me a matching pair, even though only one was broken, to make sure I could keep the bindings color matched .
As a head up: with the transition Flow went from one warranty request database/form system to a different one. Apparently mine was filed at the old one based out of CA and they don't have access to that one anymore which is why it was ignored.
Rockin' a pair of NXT FRX for years now. Same bindings. A cable broke once and Flow FedEx'd a replacement (actually two, still have the second) to a repair shop in Tahoe, waiting for me when my plane landed. A ladder strap broke once in -20 weather when I stepped on it, but it was a generic, and I replaced it with a Burton strap from the mountain repair shop.
Best bindings ever. No question. Just don't buy the cheap ones. I still love getting off the lift and snapping up that high-back while the rest of you are sitting on your asses in the snow cranking down your bindings.
Best bindings ever. No question. Just don't buy the cheap ones. I still love getting off the lift and snapping up that high-back while the rest of you are sitting on your asses in the snow cranking down your bindings.
I have ridden flows for years as well as their boots. I have a couple of NX2-GT. They are so comfortable, now that I am used to them I have a really hard time using traditional bindings. They are the most responsive and most comfortable bindings I have.
Talons, the boots are also the best boots I have ever owned. I have never triend their boards......
Haha, man I want to like Flow. My board and my bindings are both made by them (hand me downs, so at least I'm not out a ton of money) but these binding failures are giving me pause. I'm sure I'm partly to blame but this is a bit much.
Took my repaired NX2 on the slope after work for some night riding but only managed about an hour before the replaced part busted again. The entire upper assembly of the highback pulled off except for one anchor when I went to pull up the back. I was able to ride back down but it felt really weird, the pulled off anchors were jamming up against the highback once it was pulled up and put it at a really awkward angle.
Didn't have any tools with me (a mistake I'll be fixing next time out) so I called it a night and went home. Thankfully time with some pliers, a screwdriver and a hammer got everything back where it should be or I'd be going through the warranty process again.
I didn't even fall tonight! I was just working on linking turns on green runs so its not like I'm some super aggressive rider doing crazy drops or anything. I'm not even sure how the anchors came loose, surely not from me just tugging on the highback to pull it closed?
Anyone struggle with foot pain with Flows? I have Fuse GTs (2015 bought new last year) and I've tried every stance width, foot angles, and can't get rid of the pain. In fact, I tried my old 10+ year old DaKine bindings (no toe cap, canting, base plate padding, etc.) and was pain free. Can anyone help me salvage my Flows or do I have to go back the land of the sitters?
The only time I've had foot pain that I can say was directly caused by the bindings is when I had the fusion strap ratcheted super tight. I thought I had to really crank the suckers down and as a result I'd have numb and painful feet after half a day.
Since this is now the everything Flow thread: do you guys keep the highback up when you get on the lift or let it drop down. You can't really pull it down flat and out of the way like a traditional binding without it hanging out the heel side of your board.
I've been lying it down flat so it doesn't get crushed but I worry about it getting caught on shit.
My highback is constantly down because I am a lazy ass.0 That thing flops all over the place in the lift line. I trip over it, it gets in skiers way, it makes me turn my board not straight when loading and skating...I have all kinds of fun with that stupid thing lol. My DD is always like WHY MOM?! She flips hers up quickly as soon as she unlatches at the bottom. Sometimes she flips mine up for me just cause it bugs her.:shrug:
I flip mine up and always have. No problems yet. I dont sling my board around or push off the chair, I stand up with my board point straight and just ride off at the chairs unload speed. I hate having my back down as I push backside.
Get ready for lots of 40+ people chiming in saying they are fine with it, myself included. However, you are spot on that just because some people can doesn't mean everyone can or should have to.
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