+1 for Flow Service!! - Snowboarding Forum - Snowboard Enthusiast Forums
User Tag List

 
LinkBack Thread Tools Display Modes
post #1 of 5 (permalink) Old 01-26-2010, 08:17 PM Thread Starter
Senior Member
 
Join Date: Oct 2009
Location: New Hampshire
Posts: 161
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
+1 for Flow Service!!

I understand I'm in the minority here, but I've been a fan of Flows for about 5 years now. I don't want to see another Flow vs. Traditional debate, I'm just here to tell my story. Recently they went above and beyond and really helped me out. I bought a pair of lightly used 2010 NXT FRs and the seller didn't include the center cover plates, plate screws, and one of the bolts holding a strap was missing. Needless to say I was pretty bummed, as I was forced to ride my 2010 NS Premier with my old 08 Flows. Not a bad setup at all, but i knew i was missing out. I sent an email to Flow inquiring about ordering the necessary parts last Monday and received a reply Tuesday asking for my shipping address. Well yesterday all the parts plus some extras arrived at my doorstep free of charge! I couldn't be happier. Got a chance to ride them today and they rock. Super stiff, supportive, and responsive...perfect compliment to the premier.
Ghost_Rider_X is offline  
Sponsored Links
Advertisement
 
post #2 of 5 (permalink) Old 01-26-2010, 08:52 PM
Crayon
Guest
 
Posts: n/a
Mentioned: Post(s)
Tagged: Thread(s)
Quoted: Post(s)
Dude glad to hear that they helped. Theres only a few companies who actually will do stuff like this.
post #3 of 5 (permalink) Old 01-26-2010, 09:11 PM
Veteran Member
 
linvillegorge's Avatar
 
Join Date: Jul 2009
Location: Evergreen, CO
Posts: 8,798
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 152 Post(s)
I'm about to find out how Ride's service is. I bent the shit out of the mounting disk on my SPi's.
linvillegorge is offline  
post #4 of 5 (permalink) Old 01-27-2010, 08:41 AM
-LIFETIME MEMBER-
 
MunkySpunk's Avatar
 
Join Date: Jan 2009
Location: Berkshires
Posts: 3,212
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I just called them yesterday for a spare column bolt, no charge. I was stupid and forgot to tighten mine at the start of the season, so it fell out. I know I should have bitched and whined and posted here about how Flow bindings suck because of it. I took the childish way out, realized it was my fault, picked up the phone, and did something to solve my problem. In the meanwhile, a quick trip to the hardware store took care of the problem.

"Never attribute to malice that which can be adequately explained by stupidity."

10/11 - 24, Smote on Feb 13
MunkySpunk is offline  
post #5 of 5 (permalink) Old 01-27-2010, 08:53 AM
Leo
-LIFETIME MEMBER-
 
Leo's Avatar
 
Join Date: Nov 2009
Location: Detroit Area
Posts: 6,230
Mentioned: 0 Post(s)
Tagged: 1 Thread(s)
Quoted: 0 Post(s)
I'm actually mad at Flow right now. One of the ladders on my strap ripped into the leather. I think it's because it got caught on my boot or something while I was stepping out. At any rate, they ensured me that they will send it within a couple of weeks. Third week, no new straps and no reply to my emails. I'm about to go through the main customer service (Christian forwarded my problem to another rep). Oh well. Guess I'll give my complaint to them at the test fest in a couple of weeks.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Reviews and David Z's rants
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Leo is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Snowboarding Forum - Snowboard Enthusiast Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
Powered by vBadvanced CMPS v3.2.3
For the best viewing experience please update your browser to Google Chrome