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Old 02-10-2010, 09:55 AM   #1 (permalink)
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Default Shit! After all the good things I said about Flows!...

I hope someone can help; I was packing up my gear for Tahoe last night and when I was removing the bindings I noticed that the cable to the high-back is frayed! I'm talking about the actual metal aircraft cable -- split right through the plastic covering at the point where it connects to the metal piece which attaches it to the base. I'm screwed! I'm on a plane to Tahoe tomorrow and everything here in the NE is shutting down for the blizzard. I can't even correctly identify the part because all of the Tech Specs on Flows site open up only the exploded parts diagram, but not their descriptions, names or part numbers -- it's labeled #27 on the NXT FRX tech specs.

I sent an e-mail to Tahoe Dave's to see if they can fix it while I'm there, and I'm bringing my old K2's as back-ups, but it freaks me out to think of what could have happened to me if that thing actually split while I bombing down Kirkwood or something! Has anyone ever heard of this happening? I know I ride aggressively, but these are supposed to be Flow's best bindings, and one of the key components is breaking after barely a season and a half!

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Old 02-10-2010, 10:16 AM   #2 (permalink)
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I am long time flow user and supporter... since 2000 i've been using them.

However, pretty much ever flow I've ever owned has some malfunction eventually. I had a 2007 M-11high back completely snap in half just from hard carving, I am assuming the cable put too much tension where it sits on the highback.

I'm currently using a 2007 nxt and a 2008 nxt at and although they are pretty beat up, they are holding up. But I am expecting them to malfunction soon.

I am like a battered wife, I keep going back to flows despite the abuse.
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Old 02-10-2010, 10:24 AM   #3 (permalink)
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man that sucks. I would hope a local shop would be able to help you out.
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Old 02-10-2010, 10:36 AM   #4 (permalink)
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go into the Flow website's FAQ section, and you can download a pdf that has all the exploded diagrams. at the end of that file, you there's a list of parts that tell you what the names of the numbers are
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Old 02-10-2010, 10:46 AM   #5 (permalink)
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Quote:
Originally Posted by kevq View Post
go into the Flow website's FAQ section, and you can download a pdf that has all the exploded diagrams. at the end of that file, you there's a list of parts that tell you what the names of the numbers are
Thanks, Kev, but that's one of the things that's pissing me off...the pdf shows the exploded drawing, like you said, but the so-called "Master Parts List" only shows baseplates, side covers and landing pads -- parts 1-10. It looks like I need #27, and probably #91, #94. I don't even know how'd they'd come apart -- I'm afraid it might need that whole assembly, whatever the hell it's called, just because of that frayed cable connection.

Tahoe Dave's is an authorized Flow dealer, so hopefully after a few phone calls today I'll be able to get this sorted out. I'll be in Tahoe for two weeks, so they should be able to do something with them in that time. I hope!
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Old 02-10-2010, 12:24 PM   #6 (permalink)
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Okay, FLOW CUSTOMER SERVICE ROCKS! I tracked down their e-mail addy and they responded within in an HOUR! Even though the bindings are two months out of warranty, they're shipping the part out to Tahoe Dave's (who also rocks!) for the repair. So I might have to ride my old K2's on the first day, but it sounds like my NXT's will be ready for the weekend!
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Old 02-10-2010, 12:46 PM   #7 (permalink)
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Now that's what I call good customer service.
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Old 02-10-2010, 01:06 PM   #8 (permalink)
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Quote:
Originally Posted by surfinsnow View Post
Okay, FLOW CUSTOMER SERVICE ROCKS! I tracked down their e-mail addy and they responded within in an HOUR! Even though the bindings are two months out of warranty, they're shipping the part out to Tahoe Dave's (who also rocks!) for the repair. So I might have to ride my old K2's on the first day, but it sounds like my NXT's will be ready for the weekend!
That's really good to hear man. I've never used Flows, but I've heard a lot of people knock them. Good to see they stand behind their product, unlike Ride.
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Old 02-10-2010, 01:38 PM   #9 (permalink)
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That's really good to hear man. I've never used Flows, but I've heard a lot of people knock them. Good to see they stand behind their product, unlike Ride.
I don't understand why you expect them to honor something 2-3 years past warranty? Yes it would have been nice if they did, but many companies would have done the same
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Old 03-01-2010, 10:40 PM   #10 (permalink)
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what email address did you use for flow warranty stuff? I have sent two messages in the last 2 weeks to info@flow.com and have received no response. However, they did start sending me their news letter. I just bought a second pair of new 08/09 nxt-at's from skicenter.com and when setting them up 2 of the screws were so tight that I damaged the heads removing them. I dont know of any local shops that carry flow to go through to get some replacement screws. Thanks
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