I have 2 pair of 390's. Was out tonight and broke a strap. It was the toe strap on the right binding. Not the ladder side that goes into the buckle, but the other side. I don't see an easy way to get that replaced? Doesn't appear to be a screw holding it in? I have no local Rome dealer either is there an easy way to replace that and I'm just missing it? Also, the bindings are 2008 year model but only have one full season on them. Is this typcal wear and tear?
I know I could call/email Rome. I've had to do it in the past for some mounting discs. They say it's better to go to my dealer, but I have no dealer near me. They closed up shop a year or so ago. Rome does ship stuff to me, but I'm still waiting for a mounting disc I ordered on Feb 4th. I also hate to seem like a leach by keep asking them for parts. I offer to pay, but they say no. I'll have to take the binding off the board and see if the strap comes out the bottom some how.
Take the binding to your local shop or any shop that sells Rome and they should have the part. Or you can contact Rome's amazing customer service and they will hook you up. I've received replacement straps, ladders, and a ton of stickers from them by asking politely.
don't know about the new one's, but my 08 390s came with extra straps and ladders. Super easy to change out, but, I agree, those thin toe straps are probably the weakest thing on the binding...although mine haven't broken yet in two seasons