I have a pair of union binding and I had noticed some tears on the leather. I sent an email to Union immediately and within a couple days I recieved a set of new straps. I have had lots of stuff where the manufacturers lag and I have to make long phone calls where I am mostly put on hold. Union was amazing. They apologized for the problem, asked the model and shipped the straps. No if or buts. Union, you're a champion!
I've noticed that as our economy becomes worse and worse, businesses have become better with customer care because they just can't afford to lose a person's business like they could before.
Which is sad because customer service should've been even better when the economy was stronger... They had more cash flow to hire peeps in the warranty department. Also it's just doing what's right and honoring your warranty system ya know
"When I do good, I feel good; when I do bad, I feel bad. Thatís my religion." - Abraham Lincoln
Originally Posted by sedition
Moral of the story: If your going to rob people, wear a diaper.