Union really backs up their warranty - Snowboarding Forum

neversummerFTW · 06-15-2010, 08:14 PM

I have a pair of union binding and I had noticed some tears on the leather. I sent an email to Union immediately and within a couple days I recieved a set of new straps. I have had lots of stuff where the manufacturers lag and I have to make long phone calls where I am mostly put on hold. Union was amazing. They apologized for the problem, asked the model and shipped the straps. No if or buts. Union, you're a champion!

Milo303 · 06-15-2010, 08:59 PM

Gotta love a company like that

Fusion · 06-15-2010, 10:32 PM

same thing happend with me except with burtons. Called them and 4 days later, i had new toe straps!

Technine Icon · 06-16-2010, 06:48 PM

I've noticed that as our economy becomes worse and worse, businesses have become better with customer care because they just can't afford to lose a person's business like they could before.

Milo303 · 06-16-2010, 06:57 PM

Quote:

Originally Posted by Technine Icon

I've noticed that as our economy becomes worse and worse, businesses have become better with customer care because they just can't afford to lose a person's business like they could before.

Which is sad because customer service should've been even better when the economy was stronger... They had more cash flow to hire peeps in the warranty department. Also it's just doing what's right and honoring your warranty system ya know

06-16-2010, 10:57 PM

Man, union has never replaced anything for me, no help what-so-ever.

Because I've never needed help! My Contacts hold up, and I'm super abusive. Bravo Union.

chimdogger · 06-17-2010, 09:22 AM

Yeah, they rock. I needed some longer screws for my Force bindings to my NS Legacy board and a few days later a bag of screws came in the mail. Perfect fit, and no questions asked.

kMc · 06-17-2010, 01:22 PM

nice! they recently sent me 2 new ratchets since mine got all jammed up for some reason. also no questions asked. good guys! definately a good way to build a lifetime customer base.

neversummerFTW · 06-17-2010, 01:50 PM

Quote:

Originally Posted by chimdogger

Yeah, they rock. I needed some longer screws for my Force bindings to my NS Legacy board and a few days later a bag of screws came in the mail. Perfect fit, and no questions asked.

I thought Union didn't warranty screws O______O they wouldn't send me any.

kMc · 06-17-2010, 01:53 PM

how old are your bindings you needed new straps for? i need some for mine but they are 08/09.

06-15-2010, 08:14 PM	#1 (permalink)
neversummerFTW Member Join Date: Jan 2010 Posts: 92	Union really backs up their warranty I have a pair of union binding and I had noticed some tears on the leather. I sent an email to Union immediately and within a couple days I recieved a set of new straps. I have had lots of stuff where the manufacturers lag and I have to make long phone calls where I am mostly put on hold. Union was amazing. They apologized for the problem, asked the model and shipped the straps. No if or buts. Union, you're a champion! __________________

06-17-2010, 09:22 AM	#7 (permalink)
chimdogger Junior Member Join Date: Feb 2010 Posts: 26	Yeah, they rock. I needed some longer screws for my Force bindings to my NS Legacy board and a few days later a bag of screws came in the mail. Perfect fit, and no questions asked. __________________ Never Summer Legacy-R 156cm Board Union Force Bindings Burton Grail Boots

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06-15-2010, 10:32 PM	#3 (permalink)
Fusion Member Join Date: May 2010 Location: Canada, Montreal Posts: 31	same thing happend with me except with burtons. Called them and 4 days later, i had new toe straps!

06-16-2010, 06:48 PM	#4 (permalink)
Technine Icon Senior Member Join Date: Jan 2009 Location: CT Posts: 1,252	I've noticed that as our economy becomes worse and worse, businesses have become better with customer care because they just can't afford to lose a person's business like they could before.

06-16-2010, 10:57 PM	#6 (permalink)
lVlatt Guest Posts: n/a	Man, union has never replaced anything for me, no help what-so-ever. Because I've never needed help! My Contacts hold up, and I'm super abusive. Bravo Union.

06-17-2010, 01:22 PM	#8 (permalink)
kMc Senior Member Join Date: Oct 2008 Location: Annapolis Posts: 246	nice! they recently sent me 2 new ratchets since mine got all jammed up for some reason. also no questions asked. good guys! definately a good way to build a lifetime customer base.

06-17-2010, 01:53 PM	#10 (permalink)
kMc Senior Member Join Date: Oct 2008 Location: Annapolis Posts: 246	how old are your bindings you needed new straps for? i need some for mine but they are 08/09.