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Old 06-15-2010, 08:14 PM   #1 (permalink)
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Default Union really backs up their warranty

I have a pair of union binding and I had noticed some tears on the leather. I sent an email to Union immediately and within a couple days I recieved a set of new straps. I have had lots of stuff where the manufacturers lag and I have to make long phone calls where I am mostly put on hold. Union was amazing. They apologized for the problem, asked the model and shipped the straps. No if or buts. Union, you're a champion!
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Old 06-15-2010, 08:59 PM   #2 (permalink)
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Gotta love a company like that
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Old 06-15-2010, 10:32 PM   #3 (permalink)
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same thing happend with me except with burtons. Called them and 4 days later, i had new toe straps!
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Old 06-16-2010, 06:48 PM   #4 (permalink)
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I've noticed that as our economy becomes worse and worse, businesses have become better with customer care because they just can't afford to lose a person's business like they could before.
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Old 06-16-2010, 06:57 PM   #5 (permalink)
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Originally Posted by Technine Icon View Post
I've noticed that as our economy becomes worse and worse, businesses have become better with customer care because they just can't afford to lose a person's business like they could before.
Which is sad because customer service should've been even better when the economy was stronger... They had more cash flow to hire peeps in the warranty department. Also it's just doing what's right and honoring your warranty system ya know
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Old 06-16-2010, 10:57 PM   #6 (permalink)
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Man, union has never replaced anything for me, no help what-so-ever.

Because I've never needed help! My Contacts hold up, and I'm super abusive. Bravo Union.
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Old 06-17-2010, 09:22 AM   #7 (permalink)
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Yeah, they rock. I needed some longer screws for my Force bindings to my NS Legacy board and a few days later a bag of screws came in the mail. Perfect fit, and no questions asked.

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Old 06-17-2010, 01:22 PM   #8 (permalink)
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nice! they recently sent me 2 new ratchets since mine got all jammed up for some reason. also no questions asked. good guys! definately a good way to build a lifetime customer base.
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Old 06-17-2010, 01:50 PM   #9 (permalink)
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Originally Posted by chimdogger View Post
Yeah, they rock. I needed some longer screws for my Force bindings to my NS Legacy board and a few days later a bag of screws came in the mail. Perfect fit, and no questions asked.

I thought Union didn't warranty screws O______O they wouldn't send me any.
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Old 06-17-2010, 01:53 PM   #10 (permalink)
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how old are your bindings you needed new straps for? i need some for mine but they are 08/09.
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