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Old 08-29-2010, 12:12 PM   #1 (permalink)
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Default flow nxt fse setting up

hello, just bought these

getting a little frustrated now, i cant release the screw on the rear heel hinge to move it in one hole. i turn the screw and the other end (screw head on inside of binding) also turns. tried doing it with 2 screw drivers but am starting to round the screw head off :-(

the screw on the outside is notched though also

anyone else had this? i cant be the only person!
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Old 08-29-2010, 01:21 PM   #2 (permalink)
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they are fucked now, screw head rounded off!
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Old 08-30-2010, 06:50 AM   #3 (permalink)
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What are you doing continuing to turn a screw if you are stripping it? I'm sorry to tell you this, but if a screw strips, it's a user error, not the manufacturer's.

Don't worry though, Flow has excellent warranty service. Just contact them and send it in. They'll fix it for you. Also take some time to look through the user's manual next time you have a question like this. The manual outlines how to adjust your equipment.
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Old 08-30-2010, 09:30 AM   #4 (permalink)
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funny thing is, bought the bindings from bargainboards.co.uk and it did not come with instructions etc so i looked on youtube and got instructions. i have contacted them and told them but waiting for a reply.

if you saw the screw you would understand that its a task and half for anyone to undo, the screw and washer on the outside a notched, so i tried loosening it from the inside. tried this and noticed the outside turned also. put a screw driver in at each end to try and stop one end turning but nothing.... tried numerous times and then the screw has given up.
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Old 08-30-2010, 09:34 AM   #5 (permalink)
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I own these bindings, but I haven't messed with the setting. I'll take a look later. Still, you should have stopped what you were doing when you noticed it was getting stripped.
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Old 08-30-2010, 09:53 AM   #6 (permalink)
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i decided to move them when tweaking with the settings... i know i should have stopped or done something but my patience ran out and frustration kicked in :-( found out also that the customer service center for flow in the uk is only 30 mins down the road so will try there tomorrow

Thanks
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Old 08-30-2010, 09:55 AM   #7 (permalink)
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Quote:
Originally Posted by stonedcamel View Post
i decided to move them when tweaking with the settings... i know i should have stopped or done something but my patience ran out and frustration kicked in :-( found out also that the customer service center for flow in the uk is only 30 mins down the road so will try there tomorrow

Thanks
Nice! You live right by them, that's pretty awesome actually. Here in the U.S., they are super helpful. I hope the UK office is just as good

Also, pick up an extra set of hardware while you're there.
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Old 08-30-2010, 11:34 AM   #8 (permalink)
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just received an email from the US asking what part i have damaged and they will replace, very helpful! i have replied with the part numbe but also with a description on what i was doing to round the head of the screw. see what happens and keep you informed but its cheered me up a little
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Old 08-30-2010, 05:51 PM   #9 (permalink)
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little update, been sharing emails back and forth from flow office in california, who were very helpful and are sending some new screws etc.... its a wavy screw and not notched but they advised drilling out the screws and wait and fit new ones...

cant wait and flow were very helpful
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Old 08-31-2010, 06:46 AM   #10 (permalink)
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Originally Posted by stonedcamel View Post
little update, been sharing emails back and forth from flow office in california, who were very helpful and are sending some new screws etc.... its a wavy screw and not notched but they advised drilling out the screws and wait and fit new ones...

cant wait and flow were very helpful
Glad they were able to help you. I am always impressed with Flow's service.

Word of caution to you though, don't drill the screws yourself if you aren't handy with that stuff. I'd find someone that could do it for you.
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