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Old 09-04-2010, 09:37 PM   #1 (permalink)
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Default I commend Burton <3

First off let me say that im not a huge B supporter but last season i got my hands on some 2010 customs so i deecided to give em a go. Im mainly a park rat and if im not there i ride around the city.. Needless to say i f'd up these binders quick, other than the damage i loved these bindings, had them dialed in to my every need. about midway throught season both toecaps became shredded and impossible to ride with so i did nothing but bash B ever chance i got, and im here to sing a different tune. About two weeks ago i called them up and got the confirmation to ship the bidings their way to look at em and see what they could do, I just got em back and all i can say is wow.... EVERYTHING, not only the toecaps were replaced with new parts, anything that looked worn out. I didnt get a call once they got em to talk about the damage or anything, they did everything the right way and i just want to let you all know that Burtons not all bad, from my experience they are there for the rider.... If anyone works for B, thank you.
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Old 09-04-2010, 09:38 PM   #2 (permalink)
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That's called a warranty.... And if you'd gone with a different binding it would've lasted you thru the season and you wouldn't have to warranty it.

Jus sayin.....
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Old 09-04-2010, 09:43 PM   #3 (permalink)
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That's called a warranty.... And if you'd gone with a different binding it would've lasted you thru the season and you wouldn't have to warranty it.

Jus sayin.....
i mean im not an idiot but ive heard a lot of horror stories with co. and their warranty's. and were not getting into quality in here, i agree my customs arent forces or 390's by ant means
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Old 09-04-2010, 10:09 PM   #4 (permalink)
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Honestly they shouldn't have warrantied them at all. Sounds like you abuse your shit from riding it hard. You just got lucky whomever was working warranty that day decided to be awesome.
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Old 09-04-2010, 10:52 PM   #5 (permalink)
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Honestly they shouldn't have warrantied them at all. Sounds like you abuse your shit from riding it hard. You just got lucky whomever was working warranty that day decided to be awesome.
That's for sure.
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Old 09-05-2010, 11:25 AM   #6 (permalink)
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Honestly they shouldn't have warrantied them at all. Sounds like you abuse your shit from riding it hard. You just got lucky whomever was working warranty that day decided to be awesome.
Abuse from riding hard? isnt that kinda oxymoronic? should i not ride hard with burton equipment, is that what your saying?? did i throw em over a cliff? no. did i take a knife to em? no. did i ride the park 24/7? yes... by your logic BA what should be covered under a warranty? your the kind of person i didnt want to deal with over the phone... I only made this thread to tell people how awesome Burton was to deal with
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Old 09-05-2010, 11:33 AM   #7 (permalink)
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Perhaps BA was referring to this:

"WHAT IS BURTON'S WARRANTY POLICY?

We warranty all products purchased from an Authorized Burton Dealer to be free of defects in materials or workmanship for a period of one year from the date of purchase. ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED BY THIS WARRANTY."
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Old 09-05-2010, 11:45 AM   #8 (permalink)
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Perhaps BA was referring to this:

"WHAT IS BURTON'S WARRANTY POLICY?

We warranty all products purchased from an Authorized Burton Dealer to be free of defects in materials or workmanship for a period of one year from the date of purchase. ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED BY THIS WARRANTY."
and i said none of the damage was related to "impact related" I dont see how the toecap and the anklestrap coming unstitched was my fault...
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Old 09-05-2010, 12:03 PM   #9 (permalink)
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Wow you must be a fucking retard. Guarantee all that jibbing you were catching those toe caps on things that ripped the stitching. Manufacturing defects are not normal wear and tear. You got lucky they were in a nice mood that day and that's it.
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Old 09-07-2010, 12:10 PM   #10 (permalink)
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I remember a thread a while back where someone crashed into a tree, broke their board and burton replaced it. Bottom line is they are generous with their warranty policy. They probably figure it's better to keep a rider happy than lose their business for life.
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