Originally Posted by Flat4Love
when I spoke with rome the admitted a quality control issue with the highbacks hipping. They told me that they ID the problem and the factory has fixed it. They will send you new highbacks (at their expense) and say that they will 100% NOT chip in the future.
I emailed Rome about the paint chipping, and they said it was "wear and tear". Basically, it's not covered under warranty. Perhaps I should call them?