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Old 02-14-2011, 12:56 PM   #1 (permalink)
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Thumbs up Flux Customer Service

I own a pair of last year's Flux Feedbacks and I think overall they're awesome bindings. Supremely comfortable, great flex, and the tool-less adjustments are incredibly nice. Unfortunately I encountered a problem with all of the ratchets. Let me qualify this with the fact that I dry off my equipment and take great care of it.

Anyhow, I'm a lightweight rider and from last year up until I encountered the problem, I've used these bindings 15 times. I ride other decks so they weren't used a ton. Fast forward to 4 weeks ago, I took a trip to Whiteface and Killington and rode pretty hard. In the middle of the day 2 days into my trip, all 4 of my ratchets were "creaky" and very difficult to unlatch. Even when my boot isn't in the binding, all 4 ratchets stick really hard and creak like crazy as I'm unlatching them.

I'm not quite sure how they could break down so quickly, but I e-mailed Flux and got a response the next day asking for my home address for ratchet replacements. I offered to send in my ratchets so they could inspect them to improve their product in the event they were defective, but they didn't think that was necessary.

The new ratchets they sent me are the ones on the RK45s/TT30/SE30s. I'm confident these ratchets won't break down. We'll see. I'll post back in this thread at the end of the season. So I've had a great experience with Flux, and they clearly stand behind their products. I offered up a ton of information but they didn't really question me, they were just concerned that I was taken care of.
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Old 02-14-2011, 02:38 PM   #2 (permalink)
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I have 2 pairs of 2010 flux's (Titan rk and Feedback I think) and the ratchets have caused absolutely no problems (To think of it I have had no problems with the entire binding yet) and I ride 3+ days a week usually, so you must have had some defective ones.

It's good to know if I do have problems their customer service is good

Ride on
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Old 02-14-2011, 02:48 PM   #3 (permalink)
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Never had any issues with my Flux's either nor heard of any ratchet issues, but shit happens. That's what warranties are for. Never heard a bad thing about Flux customer support.
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Old 02-14-2011, 02:55 PM   #4 (permalink)
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The right toe strap of my super titans sticks a bit and "creaks" when you try to release it, but it's nothing too bad.
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Old 02-14-2011, 03:33 PM   #5 (permalink)
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You got a reply next day?? Damn son, thats pretty sick.

Even though Rome's warranty is pretty sick too...my wait times are friggin long. Takes them at least 2 weeks just to get back to me.
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Old 02-14-2011, 03:37 PM   #6 (permalink)
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no problems with mines but that's good to hear.
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Old 02-14-2011, 05:34 PM   #7 (permalink)
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Quote:
Originally Posted by Qball View Post
The right toe strap of my super titans sticks a bit and "creaks" when you try to release it, but it's nothing too bad.
Mine were just downright hard to release. They'd stick badly and I'd have to rip them off to get out of the bindings. I put the new ones on already and they seem like they're made better. The old ones have looser tolerances.
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Old 02-14-2011, 05:37 PM   #8 (permalink)
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Quote:
Originally Posted by jliu View Post
You got a reply next day?? Damn son, thats pretty sick.

Even though Rome's warranty is pretty sick too...my wait times are friggin long. Takes them at least 2 weeks just to get back to me.
I e-mailed them on the 10th, and I got the new ratchets today. That's pretty much a 3 day turnaround.
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Old 02-14-2011, 05:39 PM   #9 (permalink)
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Quote:
Originally Posted by jliu View Post
You got a reply next day?? Damn son, thats pretty sick.

Even though Rome's warranty is pretty sick too...my wait times are friggin long. Takes them at least 2 weeks just to get back to me.
Damn two weeks!? I emailed smokin' a few days ago and got a reply within 4 hours from Jay himself.
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Old 02-14-2011, 07:11 PM   #10 (permalink)
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Quote:
Originally Posted by phile00 View Post
I e-mailed them on the 10th, and I got the new ratchets today. That's pretty much a 3 day turnaround.
It must be cause im canadian....lol
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