Ride spi binding and customer support - Snowboarding Forum

maffg · 03-04-2011, 12:09 PM

Hi all, I'm new to the forum and I'm trying to find some info. I recently purchased a pair of ride spi bindings from a shop in Les Arcs, France. On my first day out with them, after about 3hrs riding, I was walking back to our apartment when my wife noticed something fall from my board, it turned out to be one of the screws that hold the base plate and back of the binding together, on closer inspection all 4 screws had come loose and the plastic logo on the highback had fallen off. Only a small thing but they were brand new. I decided to add a little lock tight and tighten them up, In doing this the plastic washer on one side split and on the other side broke into two. Is this a common problem with ride binding or is this just me? I tried to take them back to the shop but he refused to refund me and bodged them together with other parts saying this was the best he could do as "ride would not refund him" Is this how ride operate or am I being fobbed off by the french? Surely if a product is faulty I'm entitled to a refund or replacement. Does anyone have any ideas is to where to go from here? Will ride replace them directly or I'm I stuck with bodging up my 200 euro binding? Not happy.

Jeffksf · 03-04-2011, 12:17 PM

I've always had good support thru Ride. That sounds very unusual for them to fall apart like that. I've been on my SPi's for over 4 yrs and other then a tightening checking them over every couple weeks I've had no real problems.

legallyillegal · 03-04-2011, 12:21 PM

screws may not have been tightened to begin with, and you broke the little plastic pieces by tightening too much in addition to a liquid that does not like plastic

maffg · 03-04-2011, 12:44 PM

I thought maybe I'd over tightened, but don't they have to be tight? And after my first day out didn't want the same occuranc which is why I used the loctite.

mojo maestro · 03-04-2011, 02:06 PM

Same thing with some "revolts" I got for X-mas. Rocked 'em for a day or two and they kept coming loose. OK I'll use some blue loctite and my problems will be over.............wrong! After a long day of chasing my buddy at an unfamiliar resort, I check my bindings. All four bolts are loose, all four plastic spacer pieces broken. Repair shop hooks me up with some more spacers and mentions the "overtightening". So I let "shop guy" tighten them..........same dealio. Even "tight", you can feel "play" has developed between the heelcup and baseplate. Took 'em back to the place of purchase and swapped them for "deltas", solid bp and heelcup, without those bolts. I'm not sure what "fobbed off" means........but I can guess! If you contact Ride, I bet they will take care of you.

JoeR · 03-04-2011, 02:40 PM

You won't get an authoritative answer here. Take your question to the Ride Nation forum on Ride's website.

maffg · 03-04-2011, 03:40 PM

Thanks for the input guys its good to know I might be able to get this sorted, I'll try the other forum thanks.

legallyillegal · 03-04-2011, 04:30 PM

user error

once the screw (with the ribbed head) has been threaded and tightened properly, and assuming the plastic ribbed "washer" has not been stripped due to overtightening, the screw will not rotate randomly unless acted upon via the screw head (there is a reason for that "ribbing")

the highback and locker is a fixed object that will rotate around another fixed object (the screw) in optimal conditions

any sort of glue (in this case, threadlocker) will impede the free rotation of the highback around the screw, and may impart enough of a binding force to physically turn the screw

(this applies to Ride bindings regarding the heel hoop to baseplate connection and does not necessarily apply to other brands)

03-04-2011, 12:09 PM	#1 (permalink)
maffg Junior Member Join Date: Feb 2011 Posts: 3	Ride spi binding and customer support Hi all, I'm new to the forum and I'm trying to find some info. I recently purchased a pair of ride spi bindings from a shop in Les Arcs, France. On my first day out with them, after about 3hrs riding, I was walking back to our apartment when my wife noticed something fall from my board, it turned out to be one of the screws that hold the base plate and back of the binding together, on closer inspection all 4 screws had come loose and the plastic logo on the highback had fallen off. Only a small thing but they were brand new. I decided to add a little lock tight and tighten them up, In doing this the plastic washer on one side split and on the other side broke into two. Is this a common problem with ride binding or is this just me? I tried to take them back to the shop but he refused to refund me and bodged them together with other parts saying this was the best he could do as "ride would not refund him" Is this how ride operate or am I being fobbed off by the french? Surely if a product is faulty I'm entitled to a refund or replacement. Does anyone have any ideas is to where to go from here? Will ride replace them directly or I'm I stuck with bodging up my 200 euro binding? Not happy.

03-04-2011, 12:21 PM	#3 (permalink)
legallyillegal -LIFETIME MEMBER- Join Date: Oct 2008 Location: fuck Snowboarding Posts: 4,446	screws may not have been tightened to begin with, and you broke the little plastic pieces by tightening too much in addition to a liquid that does not like plastic __________________ THERE ARE SPECIFIC REASONS AS TO WHY I AM MORE LOCAL THAN YOU GOD IS DONUT

03-04-2011, 04:30 PM	#8 (permalink)
legallyillegal -LIFETIME MEMBER- Join Date: Oct 2008 Location: fuck Snowboarding Posts: 4,446	user error once the screw (with the ribbed head) has been threaded and tightened properly, and assuming the plastic ribbed "washer" has not been stripped due to overtightening, the screw will not rotate randomly unless acted upon via the screw head (there is a reason for that "ribbing") the highback and locker is a fixed object that will rotate around another fixed object (the screw) in optimal conditions any sort of glue (in this case, threadlocker) will impede the free rotation of the highback around the screw, and may impart enough of a binding force to physically turn the screw (this applies to Ride bindings regarding the heel hoop to baseplate connection and does not necessarily apply to other brands) __________________ THERE ARE SPECIFIC REASONS AS TO WHY I AM MORE LOCAL THAN YOU GOD IS DONUT Last edited by legallyillegal; 03-04-2011 at 04:32 PM.

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03-04-2011, 12:17 PM	#2 (permalink)
Jeffksf Senior Member Join Date: Feb 2008 Location: OHIO Posts: 102	I've always had good support thru Ride. That sounds very unusual for them to fall apart like that. I've been on my SPi's for over 4 yrs and other then a tightening checking them over every couple weeks I've had no real problems.

03-04-2011, 12:44 PM	#4 (permalink)
maffg Junior Member Join Date: Feb 2011 Posts: 3	I thought maybe I'd over tightened, but don't they have to be tight? And after my first day out didn't want the same occuranc which is why I used the loctite.

03-04-2011, 02:06 PM	#5 (permalink)
mojo maestro Senior Member Join Date: Jan 2009 Posts: 348	Same thing with some "revolts" I got for X-mas. Rocked 'em for a day or two and they kept coming loose. OK I'll use some blue loctite and my problems will be over.............wrong! After a long day of chasing my buddy at an unfamiliar resort, I check my bindings. All four bolts are loose, all four plastic spacer pieces broken. Repair shop hooks me up with some more spacers and mentions the "overtightening". So I let "shop guy" tighten them..........same dealio. Even "tight", you can feel "play" has developed between the heelcup and baseplate. Took 'em back to the place of purchase and swapped them for "deltas", solid bp and heelcup, without those bolts. I'm not sure what "fobbed off" means........but I can guess! If you contact Ride, I bet they will take care of you.

03-04-2011, 02:40 PM	#6 (permalink)
JoeR Senior Member Join Date: Oct 2010 Posts: 412	You won't get an authoritative answer here. Take your question to the Ride Nation forum on Ride's website.

03-04-2011, 03:40 PM	#7 (permalink)
maffg Junior Member Join Date: Feb 2011 Posts: 3	Thanks for the input guys its good to know I might be able to get this sorted, I'll try the other forum thanks.