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Old 10-18-2011, 06:25 AM   #1 (permalink)
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Default Ups for Ride/K2

Just wanted to give a to the Ride/K2 folks for their customer service. Bought a pair of Ride EX bindings from the local shop this summer. When I took them out of the box, the webbing on one of the toe straps had broken off and was separating from the strap just a little. Emailed Ride's warranty department. They responded within 1-2 days saying that they'd mail out replacement straps and needed my street address.

Got the replacement straps a few days later, in a package marked K2. Didn't know till then that Ride and K2 were the same company. Appreciate these guys' customer support.

PS: Moderator, I thought there was a forum for this sorta thing. Couldn't find it. Feel free to move this thread, if necessary.
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Old 10-22-2011, 06:54 PM   #2 (permalink)
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Agreed. I've had nothing but positive experiences with their customer service.
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Old 10-22-2011, 10:44 PM   #3 (permalink)
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Ya rides been rather good to me also. Someone ran into me and broke a buckel. Emailed them and it wasnt supposed to be warrented but they mailed me one free anyways.

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