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Old 12-11-2011, 01:02 PM   #1 (permalink)
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Default Flow replacement part question???

Before you all jump on this, this was damage I caused by lying my kids board edge onto my ladder strap and piling stuff on it. I crushed the ladders.

That being said are replacement parts only available from Flow direct???
I did call a local shop that carries Flow and they don't have replacement part.

I must learn to put things away properly this has always been an issue for me
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Old 12-11-2011, 01:13 PM   #2 (permalink)
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I would call Flow 949-361-5260 ask for Cristian he will hook you up maybe for free that is how good there customer sevice is.
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Old 12-11-2011, 01:29 PM   #3 (permalink)
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I will, I heard that Thunder left or got promoted or something. Did you know him too.
Deffinately calling Monday, stupid mistake on my part.

Just found the original box
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Old 12-11-2011, 03:51 PM   #4 (permalink)
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No I have always talked to Cristian.
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Old 12-11-2011, 04:02 PM   #5 (permalink)
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Not sure if I spelled his name correct.(Christian) I think thats rightHe should answer that number.
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Old 12-13-2011, 12:10 AM   #6 (permalink)
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I always dealt Thunder, too. But whoever you speak with, my guess is they can help you out because Flow has excellent customer service.
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Old 12-14-2011, 03:45 PM   #7 (permalink)
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I called that number and they told me to fill out the warranty form on their website. I did and a couple hours later I got an email saying they shipped me a package and it had a tracking number...not exactly sure what's in the box but damn, that's some good service I'll let you know what they sent me when it gets here.
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Old 12-14-2011, 08:11 PM   #8 (permalink)
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I called Monday mid-day and they were SUPER EXCELLENT. Christian is sending out my ladder straps and hoping to have them by this weekend. I explained what happened, offered to pay via CC, he said don't worry about it they are going out in the mail.

I will buy Flows again, I have always stood behind them, and they stood behind me!!!!!
Super customer service, a great to have as not everyone does !!!!!
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Old 12-15-2011, 09:45 AM   #9 (permalink)
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SWEET yep gota love Flows customer service.
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Old 12-15-2011, 06:57 PM   #10 (permalink)
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FLOW for the WIN. I got mail....They sent me extra straps and all the stainless steel hardware. I only needed 4 straps 2 front 2 rear.
This is so great of them.

If I ever get enough for my Blacklist, another pair of Flow's will be going on it !!!!!

Excellent customer service from Flow and a huge shout out and thnank you!!!!!
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