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Old 01-10-2012, 05:16 PM   #21 (permalink)
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Old hardware. They updated everything this year and last year.

call them and they will send you new stuff.

sorry for the hassle, most people are not having issues, even the pros.
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Old 01-10-2012, 05:45 PM   #22 (permalink)
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Originally Posted by Sick-Pow View Post
Old hardware. They updated everything this year and last year.

call them and they will send you new stuff.

sorry for the hassle, most people are not having issues, even the pros.
This is the truth. My hardware looks completely different.
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Old 01-10-2012, 08:39 PM   #23 (permalink)
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Soooo glad I subscribed to this thread! I am calling Burton tomorrow and request a hardware update.
Here is the number on their site just in case someone wants it: Tel: (800) 881-3138
I will post their feedback tomorrow... Good night ya'll!
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Old 01-10-2012, 08:53 PM   #24 (permalink)
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I bought a board with EST last season, a Custom X 2011. At first I was a bit sceptical, and quite right, after the first couple of rides my bindings shifted a couple of degrees. Then I just cranked down the screws really hard and did the same once the board was cold out on the mountain, and I had no issues afterwards. This year I changed both my stance width and angles, again cranked down quite hard, still holding up. I usually ride a couple of times every week.

Last edited by zenith1; 01-10-2012 at 08:55 PM. Reason: spelling mistake
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Old 01-10-2012, 09:12 PM   #25 (permalink)
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burton has some pretty good customer service. i had some problems with my bindings and they just sent me replacement parts to fix it
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Old 01-11-2012, 12:08 PM   #26 (permalink)
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Totally my first thought when reading this thread was to ask if he bought a 2011 board and mounted 2010 or earlier EST bindings. They changed the hardware and if you're not using the correct hardware with the board then you'll have problems.
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Old 01-11-2012, 12:22 PM   #27 (permalink)
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I was on a T6 with the older hardware and had no issues, but it was end of season for me. Started on a T7 the next year (Fall 2010), mounted the bindings myself, rode for 21 days without checking (very stupid I know). I just checked them this year after 12 days and a couple of the screws turned 1/4 turn or so, but neither binding came loose ever during riding.

The channel itself has grooves IIRC, and you need the bolts to fully seat inside the grooves or they'll constantly work themselves free. I vaugly remember very lightly hand tightening my bolts, then doing final positioning of the binding, then cranking them tight. Maybe that helped seat the hardware prior to being tightened?
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Old 01-11-2012, 12:42 PM   #28 (permalink)
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Quote:
Originally Posted by Butterscotch View Post
" I only weigh 147lbs and I'm 5'9"

You need a cheeseburger...
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Old 01-11-2012, 03:47 PM   #29 (permalink)
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Quote:
Originally Posted by BoardWalk View Post
You need a cheeseburger...
13% body fat . Motocross and mountain biking keeps me in pretty good shape.

I actually bought this board at a swamp meet sort of thing at a local shop in September. The board was brand new but they didn't have the M6 hardware for it so the next day I called Burton to have them ship me the hardware. The customer service was excellent like it always is from Burton but did they really just change the hardware since early September 2011?
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Old 01-11-2012, 09:19 PM   #30 (permalink)
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So I called Burton this afternoon and was impressed with their superb customer service.
Spoke to Sean who deserves a shout out for his product knowledge and excellent service. He explained to me that as many of you mentioned on this thread, the hardware changed in 2010-11. He insisted it was not a safety issue but an improvement on the technology.
Unfortunately for me, my bindings are 09.
I say unfortunately because the new hardware will not fit my 09 channels.
That is the bad news for me...
He was still kind enough to send me and my brother (who has my identical setup) new hardware.

Eventhough I did not get the ideal outcome, I was extremely pleased with Burton's consumer support!
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