Flow Binding 2013 Q & A - Page 27 - Snowboarding Forum

RedRomo · 11-29-2012, 04:40 PM

Quote:

Originally Posted by babyyak3002

My toe strap broke on my nx2-se's in 2 days on the mountain, send flow an email 4 days ago, still no response... really hoping they send me out a replacement strap because i love these bindings, they feel so solid when you're locked in. It's a little hard to get your foot in and out of the binding because the hiback catches your heel when you try to lower it down or pull it up. but other than that the bindings feel solid. 2 days is rediculous however and i really hope flow realizes this for such an expensive binding.

I noticed the exact same issues when I was fitting the bindings to my boot. I couldn't get them in easily without having to grab the toe cap (defeating the purpose of the rear entry binding for me) and positioning it on my boot, then after I got my boot in I couldn't lock the highback cause it caught the heel.

It's like they made the footbed too short for the binding. You have to loosen the ratchets in order for it to be a "slip on" rear entry. I'm going to buy FLOW bindings this year but not this style. Great idea, poor design.

I wondered about the toe caps being too small.
http://www.snowboardingforum.com/bin...-bindings.html

babyyak3002 · 11-29-2012, 07:55 PM

Quote:

Originally Posted by Wiredsport

Hi Babyyak,

Thanks for the photos. That is definitely a warranty and it will get taken care of promptly. The email address you sent to is not correct. The best way is to use the form here:

FLOW Snowboarding | Warranty

Have you contacted the retailer that sold these to you? They will also likely be able to send you the part. If those two things don't get you a quick solution, we will be happy to send you the part.

Thank you for the info, ill try that form out and see how that does. I bought them on eBay brand new in the box so kinda stuck in that regard. But I will report back what happens. Thank you for the help

Wiredsport · 11-29-2012, 07:59 PM

Quote:

Originally Posted by babyyak3002

Thank you for the info, ill try that form out and see how that does. I bought them on eBay brand new in the box so kinda stuck in that regard. But I will report back what happens. Thank you for the help

The dealer on ebay will likely still help you. NX2's are brand new this year so only authorized dealers should have them, even on ebay. Flow will likely get you squared away, but like I mentioned we can help if you are still stuck after trying those methods.

Thanks!

babyyak3002 · 12-03-2012, 01:53 PM

Quote:

Originally Posted by Wiredsport

The dealer on ebay will likely still help you. NX2's are brand new this year so only authorized dealers should have them, even on ebay. Flow will likely get you squared away, but like I mentioned we can help if you are still stuck after trying those methods.

Thanks!

Just got a call from Flow, and I'm excited to say that I am THRILLED with their customer support. not only did the man on the phone handle my request prompltly, he gave me the option of sending me the toe strap out or send me out a pair of brand new AT's and have me send back my SE's. This was great because I planned on trying to sell the SE's when I got my new strap on ebay and using that cash toward some AT's. This is just excellent customer service if you ask me, and really shows that Flow stands behind their product and cares about their customers. Can't wait to get the AT's and try them out. really happy, thank you for the help wiredsport and thank you flow.

Wiredsport · 12-03-2012, 07:24 PM

Stoked to hear that! Flow is a rider's company and it has never been my experience for them to leave anyone hanging (either customer or retailer). I am very pleased that you were well cared for.

john doe · 12-04-2012, 07:21 AM

Quote:

Originally Posted by babyyak3002

Just got a call from Flow, and I'm excited to say that I am THRILLED with their customer support. not only did the man on the phone handle my request prompltly, he gave me the option of sending me the toe strap out or send me out a pair of brand new AT's and have me send back my SE's. This was great because I planned on trying to sell the SE's when I got my new strap on ebay and using that cash toward some AT's. This is just excellent customer service if you ask me, and really shows that Flow stands behind their product and cares about their customers. Can't wait to get the AT's and try them out. really happy, thank you for the help wiredsport and thank you flow.

Wait. Did they bring up switching to AT's or did you? One makes them supper cool and the other means they know the new strap can be crap.

tatoslap · 12-05-2012, 11:39 PM

Was in my local store today and was told that the NX2 series is better suited for more experienced riders-I thought with their tweakability that it would be ok for newer riders too?

AIRider · 12-06-2012, 03:14 AM

I'm 6'7 , 230lbs, size 13 boot, entering my 3rd season.

Quite decent, comfortable with most terrain, trees, pow, etc. I ride a 172 Skunk Ape with Forum Factions. I feel the bindings are holding me back, as I need something more stiff. So I'm in the market for some new gear.

I've been researching the new NX2-GT and read great things about them, but I'm also leaning towards the Ride Capos/Hefes, and I'm undecided. Price is not an issue.

I want stiff bindings! Give me advice.

Sell me!

Wiredsport · 12-06-2012, 06:43 AM

Quote:

Originally Posted by AIRider

I'm 6'7 , 230lbs, size 13 boot, entering my 3rd season.

Quite decent, comfortable with most terrain, trees, pow, etc. I ride a 172 Skunk Ape with Forum Factions. I feel the bindings are holding me back, as I need something more stiff. So I'm in the market for some new gear.

I've been researching the new NX2-GT and read great things about them, but I'm also leaning towards the Ride Capos/Hefes, and I'm undecided. Price is not an issue.

I want stiff bindings! Give me advice.

Sell me!

Hi AIR,

Do you have an opportunity to strap into a pair in a local shop? These bindings can be set up to really clamp down and be ultra supportive. It is a pretty unique featur of the design. I would highly suggest that you do that if you can.

AIRider · 12-07-2012, 01:12 AM

Quote:

Originally Posted by Wiredsport

Hi AIR,

Do you have an opportunity to strap into a pair in a local shop? These bindings can be set up to really clamp down and be ultra supportive. It is a pretty unique featur of the design. I would highly suggest that you do that if you can.

I did today. I brought my boot, and it fits similar to my old binding. Some overhang. They didn't have the GT or RS but did have the AT. So now I'm not sure if I will go with the GT's S shape strap, or RS's conventional over the top one.

what do you suggest. I recon the RS is even stiffer than the GT, and will probably cover better my larger boot, that the toe strap of the GT which might have difficulty reaching around.

12-03-2012, 07:24 PM	#265 (permalink)
Wiredsport -LIFETIME MEMBER- Join Date: Sep 2009 Posts: 1,784	Stoked to hear that! Flow is a rider's company and it has never been my experience for them to leave anyone hanging (either customer or retailer). I am very pleased that you were well cared for. __________________ Gnu \| Rome \| Bataleon \| Flow \| Electric \| Roxy \| Arbor \| Flux \| Dragon \| Neff http://www.wiredsport.com/?snow http://www.wiredsport.com/blog/

12-06-2012, 03:14 AM	#268 (permalink)
AIRider Veteran Member Join Date: Dec 2010 Posts: 564	I'm 6'7 , 230lbs, size 13 boot, entering my 3rd season. Quite decent, comfortable with most terrain, trees, pow, etc. I ride a 172 Skunk Ape with Forum Factions. I feel the bindings are holding me back, as I need something more stiff. So I'm in the market for some new gear. I've been researching the new NX2-GT and read great things about them, but I'm also leaning towards the Ride Capos/Hefes, and I'm undecided. Price is not an issue. I want stiff bindings! Give me advice. Sell me! __________________ Never take life seriously. Nobody gets out alive anyway.

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12-05-2012, 11:39 PM	#267 (permalink)
tatoslap Junior Member Join Date: Mar 2012 Posts: 14	Was in my local store today and was told that the NX2 series is better suited for more experienced riders-I thought with their tweakability that it would be ok for newer riders too?