I've been riding Targas for a while now, and haven't had any major failures. I've encountered the ratchet issue, and just make sure I do indeed have the snow cleared out, and the ratchet locked. I haven't had a strap break yet, but I did have one of the little rubber "autostrap" bands break, and the crew over at Rome had a replacement (sent a few of them) in a package to me asap. Sorry you ran into that issue, and hopefully you get a quick resolution, as I know Rome has always taken care of me.
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