Rome Targa Fail - Snowboarding Forum

moondoggy · 01-24-2012, 09:52 AM

So on my 5th outing this season, the Targa toe strap base broke off. Is this replaceable? I've been kinda disappointed in their quality. Also have problems with the straps coming off in the middle of runs.

Gustov · 01-24-2012, 10:02 AM

contact rome. i bet they'll send you a new one for free.

romesnowboards · 01-24-2012, 10:02 AM

Hey Moondoggy

Super sorry to hear about the broken strap on your Targas. We can definitely get you set up with replacements, no problem. Just head over to our warranty site at Rome Warranty and register your bindings. After that you can request replacement straps and we'll ship them directly to you. We'll get you back on the hill asap.

If there's anything else we can help you out with, feel free to hit us up via email at ridercouncil at romesnowboards dot com.

Shred on

Rome SDS

cmo · 01-24-2012, 10:04 AM

That sucks man.

I've only had 3 days on mine so far. So far worst I've had is my back foot toe strap backing out during a run. Luckily it was on a green run. Was hoping it was just my fault but is that what you mean by coming loose?

Gustov · 01-24-2012, 10:10 AM

Quote:

Originally Posted by cmo

That sucks man.

I've only had 3 days on mine so far. So far worst I've had is my back foot toe strap backing out during a run. Luckily it was on a green run. Was hoping it was just my fault but is that what you mean by coming loose?

i have had that problem a few times. now i'm very careful to make sure that my heel is all the way back. i think that since the highback is very curved at the bottom it tricks me into thinking my heel is all the way back, when really it isn't.

easton714 · 01-24-2012, 10:16 AM

Hmm...that sucks. I bought Targas a month or so ago and I don't have any complaints (other than curiously fast color fading on the strap fabric...but that is no big deal). I've never had a strap come apart mid-run and certainly haven't had one fall apart!

Leo · 01-24-2012, 10:16 AM

Rome has issues and that is undeniable. They have outstanding customer service, but that can only take you so far.

What bothers me most is the type of problems their bindings are rife with. They are all minor problems that should be easily resolved. It's not a case of a highback cracking or or chassis breaking in half. It's not major screws falling out. It's little things like toe strap ladders causing straps to fall off or break in this case. Forward lean adjustment knob unlocking. Paint chipping.

Rome's 390/Boss and Targa are outstanding bindings no doubt. However, the problems above ruin the experience.

I strongly advise anyone with Rome bindings to request replacement parts even if you don't have any problems right now.

easton714 · 01-24-2012, 10:19 AM

Quote:

Originally Posted by Leo

Rome has issues and that is undeniable. They have outstanding customer service, but that can only take you so far.

What bothers me most is the type of problems their bindings are rife with. They are all minor problems that should be easily resolved. It's not a case of a highback cracking or or chassis breaking in half. It's not major screws falling out. It's little things like toe strap ladders causing straps to fall off or break in this case. Forward lean adjustment knob unlocking. Paint chipping.

Rome's 390/Boss and Targa are outstanding bindings no doubt. However, the problems above ruin the experience.

I strongly advise anyone with Rome bindings to request replacement parts even if you don't have any problems right now.

Good idea. I'd hate to have to find out what I would do if this happened to me on the first run of a three day trip...

cmo · 01-24-2012, 10:20 AM

Quote:

Originally Posted by Gustov

i have had that problem a few times. now i'm very careful to make sure that my heel is all the way back. i think that since the highback is very curved at the bottom it tricks me into thinking my heel is all the way back, when really it isn't.

Yea, I'm hoping thats all it was. It was late in the day so I just figured my turns were sloppier because I was getting tired. Didn't even notice it til I got to the lift.

mjd · 01-24-2012, 03:01 PM

i'm sure they'll handle it. about five years ago i snapped a rome mod board. called them and had a new one three days later. not sure if their cs is still that good but i wouldn't be surprised if they sent you several straps as backup.

01-24-2012, 09:52 AM	#1 (permalink)
moondoggy Member Join Date: Nov 2011 Location: Toronto Posts: 62	Rome Targa Fail So on my 5th outing this season, the Targa toe strap base broke off. Is this replaceable? I've been kinda disappointed in their quality. Also have problems with the straps coming off in the middle of runs.

01-24-2012, 10:02 AM	#3 (permalink)
romesnowboards Member Join Date: Feb 2008 Location: Waterbury, VT Posts: 75	Hey Moondoggy Super sorry to hear about the broken strap on your Targas. We can definitely get you set up with replacements, no problem. Just head over to our warranty site at Rome Warranty and register your bindings. After that you can request replacement straps and we'll ship them directly to you. We'll get you back on the hill asap. If there's anything else we can help you out with, feel free to hit us up via email at ridercouncil at romesnowboards dot com. Shred on Rome SDS __________________ www.romesnowboards.com For the latest SDS updates follow Rome on Twitter and Facebook.

01-24-2012, 10:16 AM	#7 (permalink)
Leo -LIFETIME MEMBER- Join Date: Nov 2009 Location: Detroit Area Posts: 6,212	Rome has issues and that is undeniable. They have outstanding customer service, but that can only take you so far. What bothers me most is the type of problems their bindings are rife with. They are all minor problems that should be easily resolved. It's not a case of a highback cracking or or chassis breaking in half. It's not major screws falling out. It's little things like toe strap ladders causing straps to fall off or break in this case. Forward lean adjustment knob unlocking. Paint chipping. Rome's 390/Boss and Targa are outstanding bindings no doubt. However, the problems above ruin the experience. I strongly advise anyone with Rome bindings to request replacement parts even if you don't have any problems right now. __________________ www.aGNARchy.com Reviews and David Z's rants

01-24-2012, 03:01 PM	#10 (permalink)
mjd Senior Member Join Date: Mar 2009 Location: neverbored RI Posts: 374	i'm sure they'll handle it. about five years ago i snapped a rome mod board. called them and had a new one three days later. not sure if their cs is still that good but i wouldn't be surprised if they sent you several straps as backup. __________________ Try this trick and spin it, yeah Your head will collapse

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01-24-2012, 10:02 AM	#2 (permalink)
Gustov Senior Member Join Date: Dec 2011 Location: Ohio Posts: 206	contact rome. i bet they'll send you a new one for free.

01-24-2012, 10:04 AM	#4 (permalink)
cmo Member Join Date: Jan 2010 Location: MD Posts: 67	That sucks man. I've only had 3 days on mine so far. So far worst I've had is my back foot toe strap backing out during a run. Luckily it was on a green run. Was hoping it was just my fault but is that what you mean by coming loose?

01-24-2012, 10:16 AM	#6 (permalink)
easton714 Senior Member Join Date: Dec 2011 Posts: 102	Hmm...that sucks. I bought Targas a month or so ago and I don't have any complaints (other than curiously fast color fading on the strap fabric...but that is no big deal). I've never had a strap come apart mid-run and certainly haven't had one fall apart!