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Old 03-02-2012, 10:52 AM   #1 (permalink)
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Default Rome is INSANELY good

I bought my Madison binding more than 3 yrs ago, warranty long expired, but still whenever I request missing parts, it always sent me for free, even I was prepared to pay and it was my negligent. AND in lightning speed! I just got my hi-back T-nut from them 1 hour ago, last time was the disc cover.

copy the time from my email:
Request: Wed, 29 Feb 2012 23:52:33 +0000
Feedback: Thu, 1 Mar 2012 20:30:39 +0000
Got it at: 1 hour ago

and I am living in Canada!

gotta spread the good word about this company!

on the other hand, I will never buy from Flow again. terrible customer service, especially if you are a Canadian and buy from the internet. this company gave you hell even the problem was manufacturing defect, because it only wants you to buy from its expensive local partner stores.

Last edited by campfortune; 03-02-2012 at 10:57 AM.
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Old 03-02-2012, 11:19 AM   #2 (permalink)
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Rome is a great company. Thier customer service is undoubdetly the best in the bussiness. Their products are some of the best too. They only issues they have are asthetic ones.
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Old 03-02-2012, 01:00 PM   #3 (permalink)
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Doesn't someone from Rome post here as well?

Or am I thinking of some other company...
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Old 03-02-2012, 01:22 PM   #4 (permalink)
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Yea, there is a Rome representative that seems to reply to people's concerns over products on here.
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Old 03-02-2012, 01:31 PM   #5 (permalink)
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Rome's customer service is awesome. I just experienced it first hand. My relatively new Rome 390 Boss's forward lean adjustment knobs keep coming loose during the run. I sent them an email at 1PM today and at 1:30pm i received a tracking number for new forward lean parts.
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Old 03-02-2012, 09:37 PM   #6 (permalink)
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It's definitely one of their selling points.
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Old 03-02-2012, 09:55 PM   #7 (permalink)
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Oh Rome's customer service is awesome. One of my highbacks cracked when the lift hit it coming around, so I went to the shop where I bought them. I asked the guy to call Rome asking how much it'd be to buy a new highback which wouldn't have been a big deal to me, but instead they shipped a new one to my address free. Love em!
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Old 03-03-2012, 11:10 AM   #8 (permalink)
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WOW! I have never owned or tried them but reading this is making me want to try a pair. Which ones? Would be putting them on a banana magic.
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Old 03-03-2012, 11:14 AM   #9 (permalink)
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What he said^^^ but on an evo
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Old 03-03-2012, 06:15 PM   #10 (permalink)
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What he said^^^ but on an evo
390 bosses are forum favorites for the Evo
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