K2: Nonexistent parts support? Really...?
Put 50 days on a new pair of K2 Auto Uprises this season, and as such, several small parts have broken, or broken off completely. I had the screw on the highback pin back out on itself and disappear on the slopes and also the plastic housing for the toe strap adjustment is gone on one, such that I have a pair of matchsticks MacGuyvered in there to provide tension.
The pin for the highback is very specific, especially the trapezoidal nut that it goes into, the shit part I have in it is going to destroy the plastic.
I emailed K2 at the beginning of March, and after 2 more emails, finally got a response, said parts were shipping out. 2 months later I have not received any parts, have tried to follow-up with email, nothing, no responses.
At this point I'm fucken pissed off. Do these guys not give a fuck? Am I supposed to be MORE patient?
Was thinking about Company's for a 2nd pair, fuck that.
Was pretty happy with these bindings in general, but buyer beware, better have a backup pair cuz service/parts for them does not exist.
I did not like my Ride Contrabands, but when I broke the ratchet on one last year, I had a free package with 4 ratchets and 4 ladders in my mailbox within a week in the middle of the season.
Get your shit together K2.
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Last edited by snowklinger; 05-11-2012 at 02:29 PM.