K2: Nonexistent parts support? Really...? - Snowboarding Forum

snowklinger · 05-11-2012, 02:21 PM

Put 50 days on a new pair of K2 Auto Uprises this season, and as such, several small parts have broken, or broken off completely. I had the screw on the highback pin back out on itself and disappear on the slopes and also the plastic housing for the toe strap adjustment is gone on one, such that I have a pair of matchsticks MacGuyvered in there to provide tension.

The pin for the highback is very specific, especially the trapezoidal nut that it goes into, the shit part I have in it is going to destroy the plastic.

I emailed K2 at the beginning of March, and after 2 more emails, finally got a response, said parts were shipping out. 2 months later I have not received any parts, have tried to follow-up with email, nothing, no responses.

At this point I'm fucken pissed off. Do these guys not give a fuck? Am I supposed to be MORE patient?

Was thinking about Company's for a 2nd pair, fuck that.

Was pretty happy with these bindings in general, but buyer beware, better have a backup pair cuz service/parts for them does not exist.

I did not like my Ride Contrabands, but when I broke the ratchet on one last year, I had a free package with 4 ratchets and 4 ladders in my mailbox within a week in the middle of the season.

Get your shit together K2.

ThunderChunky · 05-11-2012, 02:33 PM

Why I like buying Rome shit. If they take longer than a day to respond they are all apologetic. They will get you whatever you need and quick too.

snowklinger · 05-11-2012, 02:36 PM

Ya looks like they provide features I'm looking for: canting and dampening. Also thinking about Raidens, probably both in my next 2 pairs.

poutanen · 05-11-2012, 03:35 PM

GFs got a pair of K2 Bliss bindings, we just swapped them out for a pair of Burton Scribes instead. The ladder/strap stripped and it's a K2 specific part so that was fun to find, and the ratchets seem very sloppy compared to the Burtons. Her to strap was also not something to write home about.

She demo'd a couple burton boards with Scribe EST bindings on them and loved the ratchets, toe cap, etc. But she loves her K2 board (2010 Luna, traditional camber) so the Scribe non-ESTs were the way to go.

For warranty issues I've had nothing but good luck with the big B so far.

bobthegood · 05-13-2012, 02:16 PM

Sorry about the K2 warranty stuff. I've had really good luck with those guys. Two years in a row, parts in a week. But my issues were possibly easier parts; replacement buckles,canted footbeds, and the screws that hold the ankle straps on. And if I didn't get an email back in a day, we're talking a live person on the phone, dude.

legallyillegal · 05-13-2012, 11:00 PM

K2 sent half the shit I asked for. Raiden/Nitro sent all the shit I asked for.

hktrdr · 05-13-2012, 11:22 PM

Quote:

Originally Posted by ThunderChunky

Why I like buying Rome shit. If they take longer than a day to respond they are all apologetic. They will get you whatever you need and quick too.

They have that reputation and lots of positive comments on this forum, but my experience has been different: Submitted a question/request to their service/warranty department and over a month later still have not received any response. I marked the request 'not urgent/take your time' (as my season is over) but no reply at all is pretty disappointing...

snowklinger · 05-14-2012, 12:31 AM

The shitty thing is I need like 12 cents worth in parts, which are proprietary little fuckers, and using my temporary fix put alot of wear and tear on them the last 2 months unnecessarily. Seasons over, I'll try to trick someone from the retailer into helping me this summer.

They'll be a backup pair hopefully next year.

bobthegood · 05-14-2012, 08:40 AM

Sucks bro. I dealt with a guy named Doug @ K2 who was top shelf. ONLY bad experience I've had with ANY binding company was Union. No response email, no response phone. No help. None. Nada. Nothing. If they have the last pair of bindings on the planet, I'll make my own. And I'll talk everybody I know out of buying or using any Union product. Fuck 'em.

jdmccright · 05-14-2012, 08:58 AM

Best I have dealt with is Rome and the worst is Ride. Yea they did respond but nothing ever happened. I have never had an issue with my K2 Uprises but then again there not my favorite pair of bindings.

05-11-2012, 02:21 PM	#1 (permalink)
snowklinger Veteran Member Join Date: Aug 2011 Location: fuck boulder Posts: 2,832	K2: Nonexistent parts support? Really...? Put 50 days on a new pair of K2 Auto Uprises this season, and as such, several small parts have broken, or broken off completely. I had the screw on the highback pin back out on itself and disappear on the slopes and also the plastic housing for the toe strap adjustment is gone on one, such that I have a pair of matchsticks MacGuyvered in there to provide tension. The pin for the highback is very specific, especially the trapezoidal nut that it goes into, the shit part I have in it is going to destroy the plastic. I emailed K2 at the beginning of March, and after 2 more emails, finally got a response, said parts were shipping out. 2 months later I have not received any parts, have tried to follow-up with email, nothing, no responses. At this point I'm fucken pissed off. Do these guys not give a fuck? Am I supposed to be MORE patient? Was thinking about Company's for a 2nd pair, fuck that. Was pretty happy with these bindings in general, but buyer beware, better have a backup pair cuz service/parts for them does not exist. I did not like my Ride Contrabands, but when I broke the ratchet on one last year, I had a free package with 4 ratchets and 4 ladders in my mailbox within a week in the middle of the season. Get your shit together K2. __________________ is it late october yet? Last edited by snowklinger; 05-11-2012 at 02:29 PM.

05-11-2012, 02:36 PM	#3 (permalink)
snowklinger Veteran Member Join Date: Aug 2011 Location: fuck boulder Posts: 2,832	Ya looks like they provide features I'm looking for: canting and dampening. Also thinking about Raidens, probably both in my next 2 pairs. __________________ is it late october yet?

05-13-2012, 02:16 PM	#5 (permalink)
bobthegood Senior Member Join Date: Sep 2011 Location: Maplewood, MN Posts: 105	Sorry about the K2 warranty stuff. I've had really good luck with those guys. Two years in a row, parts in a week. But my issues were possibly easier parts; replacement buckles,canted footbeds, and the screws that hold the ankle straps on. And if I didn't get an email back in a day, we're talking a live person on the phone, dude. __________________ "I didn't do it, and nobody saw me."

05-13-2012, 11:00 PM	#6 (permalink)
legallyillegal -LIFETIME MEMBER- Join Date: Oct 2008 Location: fuck Snowboarding Posts: 4,446	K2 sent half the shit I asked for. Raiden/Nitro sent all the shit I asked for. __________________ THERE ARE SPECIFIC REASONS AS TO WHY I AM MORE LOCAL THAN YOU GOD IS DONUT

05-14-2012, 12:31 AM	#8 (permalink)
snowklinger Veteran Member Join Date: Aug 2011 Location: fuck boulder Posts: 2,832	The shitty thing is I need like 12 cents worth in parts, which are proprietary little fuckers, and using my temporary fix put alot of wear and tear on them the last 2 months unnecessarily. Seasons over, I'll try to trick someone from the retailer into helping me this summer. They'll be a backup pair hopefully next year. __________________ is it late october yet?

05-11-2012, 03:35 PM	#4 (permalink)
poutanen Resident Creep-o-saurus Join Date: Dec 2011 Location: Calgary, AB Posts: 3,491	GFs got a pair of K2 Bliss bindings, we just swapped them out for a pair of Burton Scribes instead. The ladder/strap stripped and it's a K2 specific part so that was fun to find, and the ratchets seem very sloppy compared to the Burtons. Her to strap was also not something to write home about. She demo'd a couple burton boards with Scribe EST bindings on them and loved the ratchets, toe cap, etc. But she loves her K2 board (2010 Luna, traditional camber) so the Scribe non-ESTs were the way to go. For warranty issues I've had nothing but good luck with the big B so far.

05-14-2012, 08:40 AM	#9 (permalink)
bobthegood Senior Member Join Date: Sep 2011 Location: Maplewood, MN Posts: 105	Sucks bro. I dealt with a guy named Doug @ K2 who was top shelf. ONLY bad experience I've had with ANY binding company was Union. No response email, no response phone. No help. None. Nada. Nothing. If they have the last pair of bindings on the planet, I'll make my own. And I'll talk everybody I know out of buying or using any Union product. Fuck 'em. __________________ "I didn't do it, and nobody saw me."

05-14-2012, 08:58 AM	#10 (permalink)
jdmccright Senior Member Join Date: Apr 2011 Posts: 199	Best I have dealt with is Rome and the worst is Ride. Yea they did respond but nothing ever happened. I have never had an issue with my K2 Uprises but then again there not my favorite pair of bindings.

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