Rome 390 Boss 2012 Warranty Policy? - Page 2 - Snowboarding Forum - Snowboard Enthusiast Forums
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post #11 of 15 (permalink) Old 10-26-2012, 05:24 PM
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Originally Posted by Casual View Post
I've had nothing but top notch service from Rome, had broken straps replaced in 2 days so I could ride that weekend. I see them on here all the time as well.

can i ask what you did to receive those so fast? did you just email warranty?
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post #12 of 15 (permalink) Old 10-29-2012, 08:25 PM
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Did the phone number not work for you?
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post #13 of 15 (permalink) Old 10-30-2012, 08:04 AM
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As far as convert disc, what does that mean? Do the bindings only mount on certain boards? I have a ride snowboard and I am thinking about getting these my self.
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post #14 of 15 (permalink) Old 10-30-2012, 05:17 PM
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i agree. top notch service. i have 2007 model year arsenals. right after buying them from ebay, i emailed and had convert discs in like 4 days. just last year (bindings 4 years old at this point) i emailed asking for new hardware when i replaced my board, as my old square washers were jacked up. along came 2 new discs and all new hardware. near the end of last season i asked them if i could purchase new ankle straps as mine were getting uncomfortable. they asked me what size and color i would like, and viola, two days later they showed up. all i wanted was a price to purchase them! i would say dont give up. let them know you are dissatisfied with the delayed response. dont see why you are getting pushed to the back burner. maybe a stupid question but are responses going to your junk mail box?
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post #15 of 15 (permalink) Old 10-30-2012, 05:19 PM
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Quote:
Originally Posted by Ridethesnow80 View Post
As far as convert disc, what does that mean? Do the bindings only mount on certain boards? I have a ride snowboard and I am thinking about getting these my self.
they should be fine on your board. burton uses a 3-hole pattern and required a different disc to mount up, as opposed to the industry standard 4 hole mount.
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