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-   -   Rome 390 Boss 2012 Warranty Policy? (http://www.snowboardingforum.com/bindings/50428-rome-390-boss-2012-warranty-policy.html)

ShadowCloud04 10-20-2012 08:21 PM

Rome 390 Boss 2012 Warranty Policy?
 
I'm thinking about buying a new pair of 390 boss 2012 online in lucite blue. I was wondering how the 2 year warranty would apply and how long Rome will still have replacement parts? I've also heard about the paint chipping so does Rome still have replacement lucite high backs if this would to be a problem with the bindings I get?

Thanks everyone!

rob7289 10-21-2012 02:16 PM

Quote:

Originally Posted by ShadowCloud04 (Post 528977)
I'm thinking about buying a new pair of 390 boss 2012 online in lucite blue. I was wondering how the 2 year warranty would apply and how long Rome will still have replacement parts? I've also heard about the paint chipping so does Rome still have replacement lucite high backs if this would to be a problem with the bindings I get?

Thanks everyone!


i have heard they will replace the highback if chipping occurs....do not know from experience tho... also romes customer service has been known to be good..meaning they will replace pretty much anything on the binding.... even though i have never had one good experience with them. it took me 4 emails..numerous calls..and 3 weeks just to get some convert disks sent to me.

bseracka 10-21-2012 05:22 PM

As with any company don't expect to get a replacement part from the same colorway especially if it's not current season. I can't think of a single mfr that stocks old parts.

faridk89 10-23-2012 09:38 PM

Quote:

Originally Posted by rob7289 (Post 529206)
i have heard they will replace the highback if chipping occurs....do not know from experience tho... also romes customer service has been known to be good..meaning they will replace pretty much anything on the binding.... even though i have never had one good experience with them. it took me 4 emails..numerous calls..and 3 weeks just to get some convert disks sent to me.

They have amazing customer service, I have a pair of 2012 Rome 390 Boss bindings and I lost my Cantings. I told them it was my fault that I misplaced them and they sent me a new set free :thumbsup:

mmont16 10-26-2012 12:02 PM

Quote:

Originally Posted by rob7289 (Post 529206)
i have heard they will replace the highback if chipping occurs....do not know from experience tho... also romes customer service has been known to be good..meaning they will replace pretty much anything on the binding.... even though i have never had one good experience with them. it took me 4 emails..numerous calls..and 3 weeks just to get some convert disks sent to me.

This is actually what is happening to me right now. I bought my wife new Rome bindings, and needed convert disks, I emailed Rome and they said to create a ticket. I've made 3 tickets, emailed them multiple times and I can't find their phone number on their website anywhere. It's been two weeks and still no contact, and all I ever hear is great things about how amazing their customer service is.

ShadowCloud04 10-26-2012 02:05 PM

They r on here and you could try pming them.

tdn 10-26-2012 02:10 PM

Quote:

Originally Posted by mmont16 (Post 531440)
This is actually what is happening to me right now. I bought my wife new Rome bindings, and needed convert disks, I emailed Rome and they said to create a ticket. I've made 3 tickets, emailed them multiple times and I can't find their phone number on their website anywhere. It's been two weeks and still no contact, and all I ever hear is great things about how amazing their customer service is.

Try 802-244-1758

rob7289 10-26-2012 02:34 PM

Quote:

Originally Posted by ShadowCloud04 (Post 531490)
They r on here and you could try pming them.


already have tried that. all he says is, im sure we will be able to help//blah blah... go to our website and e-mail warranty guys.

bseracka 10-26-2012 03:14 PM

Rome is usually on top of ther stuff. I wonder if some of the delay has to do with them getting product out to stores right now?

Casual 10-26-2012 04:15 PM

I've had nothing but top notch service from Rome, had broken straps replaced in 2 days so I could ride that weekend. I see them on here all the time as well.


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