Rome 390 Boss 2012 Warranty Policy? - Snowboarding Forum

ShadowCloud04 · 10-20-2012, 08:21 PM

I'm thinking about buying a new pair of 390 boss 2012 online in lucite blue. I was wondering how the 2 year warranty would apply and how long Rome will still have replacement parts? I've also heard about the paint chipping so does Rome still have replacement lucite high backs if this would to be a problem with the bindings I get?

Thanks everyone!

rob7289 · 10-21-2012, 02:16 PM

Quote:

Originally Posted by ShadowCloud04

I'm thinking about buying a new pair of 390 boss 2012 online in lucite blue. I was wondering how the 2 year warranty would apply and how long Rome will still have replacement parts? I've also heard about the paint chipping so does Rome still have replacement lucite high backs if this would to be a problem with the bindings I get?

Thanks everyone!

i have heard they will replace the highback if chipping occurs....do not know from experience tho... also romes customer service has been known to be good..meaning they will replace pretty much anything on the binding.... even though i have never had one good experience with them. it took me 4 emails..numerous calls..and 3 weeks just to get some convert disks sent to me.

bseracka · 10-21-2012, 05:22 PM

As with any company don't expect to get a replacement part from the same colorway especially if it's not current season. I can't think of a single mfr that stocks old parts.

faridk89 · 10-23-2012, 09:38 PM

Quote:

Originally Posted by rob7289

i have heard they will replace the highback if chipping occurs....do not know from experience tho... also romes customer service has been known to be good..meaning they will replace pretty much anything on the binding.... even though i have never had one good experience with them. it took me 4 emails..numerous calls..and 3 weeks just to get some convert disks sent to me.

They have amazing customer service, I have a pair of 2012 Rome 390 Boss bindings and I lost my Cantings. I told them it was my fault that I misplaced them and they sent me a new set free

mmont16 · 10-26-2012, 12:02 PM

Quote:

Originally Posted by rob7289

i have heard they will replace the highback if chipping occurs....do not know from experience tho... also romes customer service has been known to be good..meaning they will replace pretty much anything on the binding.... even though i have never had one good experience with them. it took me 4 emails..numerous calls..and 3 weeks just to get some convert disks sent to me.

This is actually what is happening to me right now. I bought my wife new Rome bindings, and needed convert disks, I emailed Rome and they said to create a ticket. I've made 3 tickets, emailed them multiple times and I can't find their phone number on their website anywhere. It's been two weeks and still no contact, and all I ever hear is great things about how amazing their customer service is.

ShadowCloud04 · 10-26-2012, 02:05 PM

They r on here and you could try pming them.

tdn · 10-26-2012, 02:10 PM

Quote:

Originally Posted by mmont16

This is actually what is happening to me right now. I bought my wife new Rome bindings, and needed convert disks, I emailed Rome and they said to create a ticket. I've made 3 tickets, emailed them multiple times and I can't find their phone number on their website anywhere. It's been two weeks and still no contact, and all I ever hear is great things about how amazing their customer service is.

Try 802-244-1758

rob7289 · 10-26-2012, 02:34 PM

Quote:

Originally Posted by ShadowCloud04

They r on here and you could try pming them.

already have tried that. all he says is, im sure we will be able to help//blah blah... go to our website and e-mail warranty guys.

bseracka · 10-26-2012, 03:14 PM

Rome is usually on top of ther stuff. I wonder if some of the delay has to do with them getting product out to stores right now?

Casual · 10-26-2012, 04:15 PM

I've had nothing but top notch service from Rome, had broken straps replaced in 2 days so I could ride that weekend. I see them on here all the time as well.

10-20-2012, 08:21 PM	#1 (permalink)
ShadowCloud04 Member Join Date: Sep 2012 Posts: 38	Rome 390 Boss 2012 Warranty Policy? I'm thinking about buying a new pair of 390 boss 2012 online in lucite blue. I was wondering how the 2 year warranty would apply and how long Rome will still have replacement parts? I've also heard about the paint chipping so does Rome still have replacement lucite high backs if this would to be a problem with the bindings I get? Thanks everyone!

10-26-2012, 04:15 PM	#10 (permalink)
Casual Senior Member Join Date: Feb 2011 Location: Edmonton Posts: 458	I've had nothing but top notch service from Rome, had broken straps replaced in 2 days so I could ride that weekend. I see them on here all the time as well. __________________ ...

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10-21-2012, 05:22 PM	#3 (permalink)
bseracka Veteran Member Join Date: Nov 2011 Location: Seattle, WA Posts: 591	As with any company don't expect to get a replacement part from the same colorway especially if it's not current season. I can't think of a single mfr that stocks old parts.

10-26-2012, 02:05 PM	#6 (permalink)
ShadowCloud04 Member Join Date: Sep 2012 Posts: 38	They r on here and you could try pming them.

10-26-2012, 03:14 PM	#9 (permalink)
bseracka Veteran Member Join Date: Nov 2011 Location: Seattle, WA Posts: 591	Rome is usually on top of ther stuff. I wonder if some of the delay has to do with them getting product out to stores right now?