Rome 390 Boss 2012 Warranty Policy? - Snowboarding Forum - Snowboard Enthusiast Forums
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post #1 of 15 (permalink) Old 10-20-2012, 09:21 PM Thread Starter
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Rome 390 Boss 2012 Warranty Policy?

I'm thinking about buying a new pair of 390 boss 2012 online in lucite blue. I was wondering how the 2 year warranty would apply and how long Rome will still have replacement parts? I've also heard about the paint chipping so does Rome still have replacement lucite high backs if this would to be a problem with the bindings I get?

Thanks everyone!
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post #2 of 15 (permalink) Old 10-21-2012, 03:16 PM
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Originally Posted by ShadowCloud04 View Post
I'm thinking about buying a new pair of 390 boss 2012 online in lucite blue. I was wondering how the 2 year warranty would apply and how long Rome will still have replacement parts? I've also heard about the paint chipping so does Rome still have replacement lucite high backs if this would to be a problem with the bindings I get?

Thanks everyone!

i have heard they will replace the highback if chipping occurs....do not know from experience tho... also romes customer service has been known to be good..meaning they will replace pretty much anything on the binding.... even though i have never had one good experience with them. it took me 4 emails..numerous calls..and 3 weeks just to get some convert disks sent to me.

Last edited by rob7289; 10-21-2012 at 11:17 PM.
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post #3 of 15 (permalink) Old 10-21-2012, 06:22 PM
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As with any company don't expect to get a replacement part from the same colorway especially if it's not current season. I can't think of a single mfr that stocks old parts.
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post #4 of 15 (permalink) Old 10-23-2012, 10:38 PM
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Originally Posted by rob7289 View Post
i have heard they will replace the highback if chipping occurs....do not know from experience tho... also romes customer service has been known to be good..meaning they will replace pretty much anything on the binding.... even though i have never had one good experience with them. it took me 4 emails..numerous calls..and 3 weeks just to get some convert disks sent to me.
They have amazing customer service, I have a pair of 2012 Rome 390 Boss bindings and I lost my Cantings. I told them it was my fault that I misplaced them and they sent me a new set free
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post #5 of 15 (permalink) Old 10-26-2012, 01:02 PM
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i have heard they will replace the highback if chipping occurs....do not know from experience tho... also romes customer service has been known to be good..meaning they will replace pretty much anything on the binding.... even though i have never had one good experience with them. it took me 4 emails..numerous calls..and 3 weeks just to get some convert disks sent to me.
This is actually what is happening to me right now. I bought my wife new Rome bindings, and needed convert disks, I emailed Rome and they said to create a ticket. I've made 3 tickets, emailed them multiple times and I can't find their phone number on their website anywhere. It's been two weeks and still no contact, and all I ever hear is great things about how amazing their customer service is.
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post #6 of 15 (permalink) Old 10-26-2012, 03:05 PM Thread Starter
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They r on here and you could try pming them.
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post #7 of 15 (permalink) Old 10-26-2012, 03:10 PM
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This is actually what is happening to me right now. I bought my wife new Rome bindings, and needed convert disks, I emailed Rome and they said to create a ticket. I've made 3 tickets, emailed them multiple times and I can't find their phone number on their website anywhere. It's been two weeks and still no contact, and all I ever hear is great things about how amazing their customer service is.
Try 802-244-1758
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post #8 of 15 (permalink) Old 10-26-2012, 03:34 PM
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They r on here and you could try pming them.

already have tried that. all he says is, im sure we will be able to help//blah blah... go to our website and e-mail warranty guys.
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post #9 of 15 (permalink) Old 10-26-2012, 04:14 PM
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Rome is usually on top of ther stuff. I wonder if some of the delay has to do with them getting product out to stores right now?
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post #10 of 15 (permalink) Old 10-26-2012, 05:15 PM
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I've had nothing but top notch service from Rome, had broken straps replaced in 2 days so I could ride that weekend. I see them on here all the time as well.
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