Snowboarding Forum - Snowboard Enthusiast Forums banner

Rides' terrible customer service.

5K views 25 replies 18 participants last post by  snowklinger 
#1 ·
just read my email below.


You should try tightening your hardware before you go ride. This will solve the loosening/swiveling problem.

Thank You
Dan @ Ride

-----Original Message-----
Sent: Monday, December 17, 2012 9:01 AM
To: Ride Customer Service
Subject: Ride Snowboards: Customer Service


I purchased a Ride Kink and a pair of Rodeos about a month ago from Evo.com. I've only ridden it twice, and every 3-4 runs my right baseplate would get loose and my binding would swivel around. The left binding isn't as bad, but still does shift a bit. Please help me fix this problem.

like "oh so you mean to say the screws need to be tightened before I ride it?...are you sure?...cus im pretty sure ur supposed to just put sticky notes underneath to secure the binding:icon_scratch:"....ya no sh*t Horatio Caine i tightened it!
 
See less See more
#2 ·
Weird I've never had an issue with K2 support in fact they have sent me new parts multiple times for free.

How on earth are your bindings plates coming loose every 3-4 times out I've never heard of such a thing.......do you have bad screws or something?

Try the blue locktite I guess?
 
#9 ·
I see no issue.

So you rode with a few screws loose (in every sense) and your bindings slipped. You asked CS and they told you to tighten the screws.

Unless there is some other symptom or some other information that you have not told us, the advice is completely correct and should fix the problem.

The only (very minor) complaint could be that the CS rep did not offer up any ideas over and above the basic answer (e.g., Loc-Tite) or ask any clarifying questions to check whether you left out any relevant information. But is a busy time of year and these guys get lots of silly questions like this, so cannot really blame him.
 
#18 ·
I've heard of this issue before on the Rodeos. The mini disk that puts the screws close together ends up with a lot more stress. My friends Rodeos are currently stuck on his NS Revolver because multiple inserts in the board failed. His would loosen often as well. He just kept tightening them. Being a 230lb beer delivery guy I can assure you he wasn't leaving them loose. Talking with a shop guy while in Denver he had seen the same thing with the Ride mini disks. He suggested moving the screws to the normal square pattern. You loose some adjustment but it holds better.
 
#26 ·
Metal disc and baseplate bindings require a different approach than their plastic/fiberglass counterparts. You tighten metal on plastic, you are done.

With these metal bindings, you have zero play in the parts, everything is metal on metal with the screws and the inserts. Then you are subjecting these metal parts to extreme temperature changes.

There are ways to solve this problem, finger it out.

Also metal underfoot is just far less comfy than plastic, I don't care what anybody says.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top