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Old 12-18-2012, 11:10 AM   #1 (permalink)
h-d
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Default Rides' terrible customer service.

just read my email below.


You should try tightening your hardware before you go ride. This will solve the loosening/swiveling problem.

Thank You
Dan @ Ride

-----Original Message-----
Sent: Monday, December 17, 2012 9:01 AM
To: Ride Customer Service
Subject: Ride Snowboards: Customer Service


I purchased a Ride Kink and a pair of Rodeos about a month ago from Evo.com. I've only ridden it twice, and every 3-4 runs my right baseplate would get loose and my binding would swivel around. The left binding isn't as bad, but still does shift a bit. Please help me fix this problem.


like "oh so you mean to say the screws need to be tightened before I ride it?...are you sure?...cus im pretty sure ur supposed to just put sticky notes underneath to secure the binding"....ya no sh*t Horatio Caine i tightened it!
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Old 12-18-2012, 11:19 AM   #2 (permalink)
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Quote:
Originally Posted by h-d View Post
just read my email below.


You should try tightening your hardware before you go ride. This will solve the loosening/swiveling problem.

Thank You
Dan @ Ride

-----Original Message-----
Sent: Monday, December 17, 2012 9:01 AM
To: Ride Customer Service
Subject: Ride Snowboards: Customer Service


I purchased a Ride Kink and a pair of Rodeos about a month ago from Evo.com. I've only ridden it twice, and every 3-4 runs my right baseplate would get loose and my binding would swivel around. The left binding isn't as bad, but still does shift a bit. Please help me fix this problem.


like "oh so you mean to say the screws need to be tightened before I ride it?...are you sure?...cus im pretty sure ur supposed to just put sticky notes underneath to secure the binding"....ya no sh*t Horatio Caine i tightened it!
Weird I've never had an issue with K2 support in fact they have sent me new parts multiple times for free.

How on earth are your bindings plates coming loose every 3-4 times out I've never heard of such a thing.......do you have bad screws or something?

Try the blue locktite I guess?
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Old 12-18-2012, 11:38 AM   #3 (permalink)
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ive had this problem alot... especially with k2's. i dont know why. ( i suspected their weird ribbed washers)

are the screws coming loose? or is it that the teeth on the discs are stripped?

either loctite (just a drop) or new discs.
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Old 12-18-2012, 12:37 PM   #4 (permalink)
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Maybe you should tighten your bindings sounds like they're loose because you're weak in the wrist.
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Old 12-18-2012, 12:55 PM   #5 (permalink)
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Quote:
Originally Posted by BurtonAvenger View Post
Maybe you should tighten your bindings sounds like they're loose because you're weak in the wrist.
I El oh El'd!

stuff is pretty standard these days, almost all company use the same size inserts/screws etc..
get some new binding screws.. problem solved
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Old 12-18-2012, 01:01 PM   #6 (permalink)
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Quote:
Originally Posted by BurtonAvenger View Post
Maybe you should tighten your bindings sounds like they're loose because you're weak in the wrist.
I could send my wife over, the neighbor says she's got a hell of a grip.
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Old 12-18-2012, 03:03 PM   #7 (permalink)
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Quote:
Originally Posted by BurtonAvenger View Post
Maybe you should tighten your bindings sounds like they're loose because you're weak in the wrist.

Hey y'all don't say that! (Will Ferrell voice)
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Old 12-18-2012, 04:17 PM   #8 (permalink)
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Quote:
Originally Posted by h-d View Post
just read my email below.


You should try tightening your hardware before you go ride. This will solve the loosening/swiveling problem.

Thank You
Dan @ Ride

-----Original Message-----
Sent: Monday, December 17, 2012 9:01 AM
To: Ride Customer Service
Subject: Ride Snowboards: Customer Service


I purchased a Ride Kink and a pair of Rodeos about a month ago from Evo.com. I've only ridden it twice, and every 3-4 runs my right baseplate would get loose and my binding would swivel around. The left binding isn't as bad, but still does shift a bit. Please help me fix this problem.


like "oh so you mean to say the screws need to be tightened before I ride it?...are you sure?...cus im pretty sure ur supposed to just put sticky notes underneath to secure the binding"....ya no sh*t Horatio Caine i tightened it!
Get a better screwdriver and tighten the hell out of them. Sounds overly simple, but if they aren't tight enough they'll loosen right away.

In the defense of the Ride CS, he's probably dealing with people who can't figure out how to get the bindings out of the box.
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Old 12-18-2012, 06:32 PM   #9 (permalink)
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Quote:
Originally Posted by h-d View Post
just read my email below.


You should try tightening your hardware before you go ride. This will solve the loosening/swiveling problem.

Thank You
Dan @ Ride

-----Original Message-----
Sent: Monday, December 17, 2012 9:01 AM
To: Ride Customer Service
Subject: Ride Snowboards: Customer Service


I purchased a Ride Kink and a pair of Rodeos about a month ago from Evo.com. I've only ridden it twice, and every 3-4 runs my right baseplate would get loose and my binding would swivel around. The left binding isn't as bad, but still does shift a bit. Please help me fix this problem.


like "oh so you mean to say the screws need to be tightened before I ride it?...are you sure?...cus im pretty sure ur supposed to just put sticky notes underneath to secure the binding"....ya no sh*t Horatio Caine i tightened it!
I see no issue.

So you rode with a few screws loose (in every sense) and your bindings slipped. You asked CS and they told you to tighten the screws.

Unless there is some other symptom or some other information that you have not told us, the advice is completely correct and should fix the problem.

The only (very minor) complaint could be that the CS rep did not offer up any ideas over and above the basic answer (e.g., Loc-Tite) or ask any clarifying questions to check whether you left out any relevant information. But is a busy time of year and these guys get lots of silly questions like this, so cannot really blame him.
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Old 12-18-2012, 06:47 PM   #10 (permalink)
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Also make sure you are using the right size screwdriver.... people tend to get lazy and use one that is smaller then the screws because it works. It will never get the screws as tight though.
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