Rides' terrible customer service. - Snowboarding Forum - Snowboard Enthusiast Forums
User Tag List

Reply
 
LinkBack Thread Tools Display Modes
post #1 of 26 (permalink) Old 12-18-2012, 12:10 PM Thread Starter
h-d
Member
 
Join Date: Jan 2012
Posts: 39
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Rides' terrible customer service.

just read my email below.


You should try tightening your hardware before you go ride. This will solve the loosening/swiveling problem.

Thank You
Dan @ Ride

-----Original Message-----
Sent: Monday, December 17, 2012 9:01 AM
To: Ride Customer Service
Subject: Ride Snowboards: Customer Service


I purchased a Ride Kink and a pair of Rodeos about a month ago from Evo.com. I've only ridden it twice, and every 3-4 runs my right baseplate would get loose and my binding would swivel around. The left binding isn't as bad, but still does shift a bit. Please help me fix this problem.


like "oh so you mean to say the screws need to be tightened before I ride it?...are you sure?...cus im pretty sure ur supposed to just put sticky notes underneath to secure the binding"....ya no sh*t Horatio Caine i tightened it!
h-d is offline  
Sponsored Links
Advertisement
 
post #2 of 26 (permalink) Old 12-18-2012, 12:19 PM
-LIFETIME MEMBER-
 
hikeswithdogs's Avatar
 
Join Date: Sep 2011
Location: We've gone full Utard
Posts: 1,347
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 107 Post(s)
Blog Entries: 1
Quote:
Originally Posted by h-d View Post
just read my email below.


You should try tightening your hardware before you go ride. This will solve the loosening/swiveling problem.

Thank You
Dan @ Ride

-----Original Message-----
Sent: Monday, December 17, 2012 9:01 AM
To: Ride Customer Service
Subject: Ride Snowboards: Customer Service


I purchased a Ride Kink and a pair of Rodeos about a month ago from Evo.com. I've only ridden it twice, and every 3-4 runs my right baseplate would get loose and my binding would swivel around. The left binding isn't as bad, but still does shift a bit. Please help me fix this problem.


like "oh so you mean to say the screws need to be tightened before I ride it?...are you sure?...cus im pretty sure ur supposed to just put sticky notes underneath to secure the binding"....ya no sh*t Horatio Caine i tightened it!
Weird I've never had an issue with K2 support in fact they have sent me new parts multiple times for free.

How on earth are your bindings plates coming loose every 3-4 times out I've never heard of such a thing.......do you have bad screws or something?

Try the blue locktite I guess?

makingfreshtracks.com
hikeswithdogs is online now  
post #3 of 26 (permalink) Old 12-18-2012, 12:38 PM
Veteran Member
 
zk0ot's Avatar
 
Join Date: Nov 2009
Location: WIS
Posts: 960
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
ive had this problem alot... especially with k2's. i dont know why. ( i suspected their weird ribbed washers)

are the screws coming loose? or is it that the teeth on the discs are stripped?

either loctite (just a drop) or new discs.

BUCK FURTON
zk0ot is offline  
post #4 of 26 (permalink) Old 12-18-2012, 01:37 PM
Veteran Member
 
Join Date: Aug 2007
Location: Mountains
Posts: 11,781
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 89 Post(s)
Maybe you should tighten your bindings sounds like they're loose because you're weak in the wrist.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Because someone has to call it how they see it!
BurtonAvenger is offline  
post #5 of 26 (permalink) Old 12-18-2012, 01:55 PM
Veteran Member
 
oneshot's Avatar
 
Join Date: Oct 2010
Location: PAC NW
Posts: 636
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by BurtonAvenger View Post
Maybe you should tighten your bindings sounds like they're loose because you're weak in the wrist.
I El oh El'd!

stuff is pretty standard these days, almost all company use the same size inserts/screws etc..
get some new binding screws.. problem solved
Amazon.com: Dakine Snowboard Binding Harware: Sports & Outdoors


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Helping Old Dudes Look Kooky Since 2005
oneshot is offline  
post #6 of 26 (permalink) Old 12-18-2012, 02:01 PM
Veteran Member
 
BoardWalk's Avatar
 
Join Date: Mar 2011
Posts: 889
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 29 Post(s)
Quote:
Originally Posted by BurtonAvenger View Post
Maybe you should tighten your bindings sounds like they're loose because you're weak in the wrist.
I could send my wife over, the neighbor says she's got a hell of a grip.
BoardWalk is offline  
post #7 of 26 (permalink) Old 12-18-2012, 04:03 PM Thread Starter
h-d
Member
 
Join Date: Jan 2012
Posts: 39
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Quote:
Originally Posted by BurtonAvenger View Post
Maybe you should tighten your bindings sounds like they're loose because you're weak in the wrist.

Hey y'all don't say that! (Will Ferrell voice)
h-d is offline  
post #8 of 26 (permalink) Old 12-18-2012, 05:17 PM
-LIFETIME MEMBER-
 
UNION INHOUSE's Avatar
 
Join Date: Nov 2012
Location: SEATTLE, WA & COLICO, ITALY
Posts: 421
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 24 Post(s)
Quote:
Originally Posted by h-d View Post
just read my email below.


You should try tightening your hardware before you go ride. This will solve the loosening/swiveling problem.

Thank You
Dan @ Ride

-----Original Message-----
Sent: Monday, December 17, 2012 9:01 AM
To: Ride Customer Service
Subject: Ride Snowboards: Customer Service


I purchased a Ride Kink and a pair of Rodeos about a month ago from Evo.com. I've only ridden it twice, and every 3-4 runs my right baseplate would get loose and my binding would swivel around. The left binding isn't as bad, but still does shift a bit. Please help me fix this problem.


like "oh so you mean to say the screws need to be tightened before I ride it?...are you sure?...cus im pretty sure ur supposed to just put sticky notes underneath to secure the binding"....ya no sh*t Horatio Caine i tightened it!
Get a better screwdriver and tighten the hell out of them. Sounds overly simple, but if they aren't tight enough they'll loosen right away.

In the defense of the Ride CS, he's probably dealing with people who can't figure out how to get the bindings out of the box.
UNION INHOUSE is offline  
post #9 of 26 (permalink) Old 12-18-2012, 07:32 PM
Banned
 
Join Date: Apr 2012
Posts: 1,966
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by h-d View Post
just read my email below.


You should try tightening your hardware before you go ride. This will solve the loosening/swiveling problem.

Thank You
Dan @ Ride

-----Original Message-----
Sent: Monday, December 17, 2012 9:01 AM
To: Ride Customer Service
Subject: Ride Snowboards: Customer Service


I purchased a Ride Kink and a pair of Rodeos about a month ago from Evo.com. I've only ridden it twice, and every 3-4 runs my right baseplate would get loose and my binding would swivel around. The left binding isn't as bad, but still does shift a bit. Please help me fix this problem.


like "oh so you mean to say the screws need to be tightened before I ride it?...are you sure?...cus im pretty sure ur supposed to just put sticky notes underneath to secure the binding"....ya no sh*t Horatio Caine i tightened it!
I see no issue.

So you rode with a few screws loose (in every sense) and your bindings slipped. You asked CS and they told you to tighten the screws.

Unless there is some other symptom or some other information that you have not told us, the advice is completely correct and should fix the problem.

The only (very minor) complaint could be that the CS rep did not offer up any ideas over and above the basic answer (e.g., Loc-Tite) or ask any clarifying questions to check whether you left out any relevant information. But is a busy time of year and these guys get lots of silly questions like this, so cannot really blame him.
hktrdr is offline  
post #10 of 26 (permalink) Old 12-18-2012, 07:47 PM
Veteran Member
 
cav0011's Avatar
 
Join Date: Jan 2009
Location: Utah
Posts: 920
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Blog Entries: 2
Also make sure you are using the right size screwdriver.... people tend to get lazy and use one that is smaller then the screws because it works. It will never get the screws as tight though.
cav0011 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Snowboarding Forum - Snowboard Enthusiast Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
Powered by vBadvanced CMPS v3.2.3
For the best viewing experience please update your browser to Google Chrome