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post #71 of 130 (permalink) Old 12-20-2012, 06:00 PM
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Originally Posted by East告de View Post
1. I've never had a pair of shoes start to tear, fray and fall apart (the plastic pieces on my highbacks pop out and one even fell off the lift the other day)... and in the case that they did, im pretty sure the company would send a new pair without hesitation. In fact, that did happen to me ONCE with a pair of shoes, and not only did i get a new pair, i was sent a second pair just for my troubles.

2. I wouldn't be complaining at all if the rep that I spoke with actually emailed me the information. I feel like I was yes'd to death to get me off the phone.

3. If I was GOING to push your brand to anyone, the fact that rather than try to justify your product or do right by your customers, you think that it is time for me to "MOVE ON"? If that's the case, can I get my $200.00 back for your shotty product?

Word to the wise from an actual salesperson and someone who works in a professional setting - the customer is always right, your reputation hinges not on the satisfied people but the ones who aren't satisfied that you do right by, and when representing a company as a web presence, you should act like a professional. The fact that you're a binding specific company and think it's time to move on to another company just shows how little faith YOU have in your product.

Learn how to represent your brand.
What utter nonsense.
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post #72 of 130 (permalink) Old 12-21-2012, 03:20 PM Thread Starter
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What utter nonsense.
YOU'RE utter nonsense, and you smell like shit.


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post #73 of 130 (permalink) Old 12-21-2012, 09:18 PM
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Originally Posted by East告de View Post
1. I've never had a pair of shoes start to tear, fray and fall apart (the plastic pieces on my highbacks pop out and one even fell off the lift the other day)... and in the case that they did, im pretty sure the company would send a new pair without hesitation. In fact, that did happen to me ONCE with a pair of shoes, and not only did i get a new pair, i was sent a second pair just for my troubles.

2. I wouldn't be complaining at all if the rep that I spoke with actually emailed me the information. I feel like I was yes'd to death to get me off the phone.

3. If I was GOING to push your brand to anyone, the fact that rather than try to justify your product or do right by your customers, you think that it is time for me to "MOVE ON"? If that's the case, can I get my $200.00 back for your shotty product?

Word to the wise from an actual salesperson and someone who works in a professional setting - the customer is always right, your reputation hinges not on the satisfied people but the ones who aren't satisfied that you do right by, and when representing a company as a web presence, you should act like a professional. The fact that you're a binding specific company and think it's time to move on to another company just shows how little faith YOU have in your product.

Learn how to represent your brand.
I will give you some input as an actual sales person and some one who works in a professional industry. At some point you have to make a decision on weather or not you are ever going to make a customer happy, because as you said the customer is always right. I have on more than one occasion done everything possible to make a customer happy beyond reasonable expectations. Eventually I had no choice but to advise a customer to deal with another manufacturer. It has nothing to do with faith in my product, there are simply some people who will never be totally satisfied and at some point you have to stop the bleeding.
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post #74 of 130 (permalink) Old 12-21-2012, 10:04 PM
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Originally Posted by East告de View Post
YOU'RE utter nonsense, and you smell like shit.
I've called you 5 times in the past 2 days. Did you get the voice messages? Who knows, maybe you type-oh'd the wrong number and some random person is getting my messages.

We are closed till Thursday, fyi.

It's just awesome this post keeps going..
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post #75 of 130 (permalink) Old 12-22-2012, 08:50 AM Thread Starter
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Originally Posted by deepcove View Post
I will give you some input as an actual sales person and some one who works in a professional industry. At some point you have to make a decision on weather or not you are ever going to make a customer happy, because as you said the customer is always right. I have on more than one occasion done everything possible to make a customer happy beyond reasonable expectations. Eventually I had no choice but to advise a customer to deal with another manufacturer. It has nothing to do with faith in my product, there are simply some people who will never be totally satisfied and at some point you have to stop the bleeding.
Thank you for your input,but I'm well aware of all of this. I sold well over $150,000 in products this past month alone in a very down industry (kitchens) .. I know all about reasonable expectations, satisfying a customer and going above and beyond. Thank you though .
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Originally Posted by UNION INHOUSE View Post
I've called you 5 times in the past 2 days. Did you get the voice messages? Who knows, maybe you type-oh'd the wrong number and some random person is getting my messages.

We are closed till Thursday, fyi.

It's just awesome this post keeps going..
This post is perpetuated by trolls. I actually did get the voicemails this morning. Sorry I have not had time to answer my phone, I have been working 12 hour days helping Sandy victims get back into their houses . I appreciate your calling and will call you back on Thursday


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post #76 of 130 (permalink) Old 12-24-2012, 07:51 PM
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Originally Posted by East告de View Post
first of all, suck my dick. secondly, if you know anything about basic physics, friction on the inside of the toe cap would stop it from sliding up or down. im pretty sure even someone as fucking stupid as you can put the toe caps in the right spot just like i do. im glad they work for you..for myself and countless others, they're steaming piles of floppy leather shit. whats completely laughable is how bad you want to suck Union's cock. Guess what? Ive looked at basically every toe cap I could find and Union's are by far the most worthless of the bunch. They're flat (no curvature at all), they have textured leather that gets worn down to flat in 5 days on the hill, and they dont fit over a majority of boots.

But just in case you dont want to read all of that, heres a tl;dr : go fuck your mother
Like I said, you continue to prove that you know nothing.
Carry on.


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post #77 of 130 (permalink) Old 12-24-2012, 07:53 PM
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Originally Posted by East告de View Post
Thank you for your input,but I'm well aware of all of this. I sold well over $150,000 in products this past month alone in a very down industry (kitchens) .. I know all about reasonable expectations, satisfying a customer and going above and beyond. Thank you though .
It seems you didn't quite grasp what deepcove was getting at, and instead decided to gloat on your own "accomplishments."
His post was in response to you being so taken back by being told that maybe it's time to move on... which is why he said that sometimes you encounter those who just won't be satisfied, rationalizing the advice that the Union rep gave to you.
I 'd at the "sold well over $150k" pat-on-the-back as well. One, because of its irrelevancy, and two, well... why not just say $175k(or whatever it was)?? I guess just typical salesman jargon throwing in that vague "well over" adjective instead of just a concrete figure. Not to mention, if you're in an area that has been hit hard with a natural disaster, any sort of industry dealing with rebuilding/repairs is far from a down industry.
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post #78 of 130 (permalink) Old 12-24-2012, 09:30 PM
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As a total aside, when I first saw this thread I almost moved it into the politics section. I figured it was going to be a right-wing rant about the labour movement.


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post #79 of 130 (permalink) Old 12-24-2012, 09:36 PM
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As a total aside, when I first saw this thread I almost moved it into the politics section. I figured it was going to be a right-wing rant about the labour movement.
same.

some wierd disconnect with an argument that was much more impassioned a hundred years ago being brought back on the interwebs.

but then we were "rewarded" with this drivel...

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post #80 of 130 (permalink) Old 12-24-2012, 10:29 PM
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OP i highly recommend the 390 boss's and the new cartels. Formulas surprised me last year. Very solid bindings for the price. IMO i don't think union has changed a damn thing on the forces in the past 5 year (except the toe strap which got worse) but continue to charge top dollar. Not bashing them just saying.
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