Stripped screws on heel hoop, Rome warranty thinks I'm retarded - Snowboarding Forum

LyGuy · 12-19-2012, 08:35 AM

So I tried adjusting the size of my brand new 390boss binding, and the screw on the heel hoop became semi-stripped, on both sides. I was very careful in trying to unscrew it, but it wouldn't budge.

I then emailed Rome customer service because I didn't want to damage them further until I had a solution, and the response I got?

'Try to use a screwdriver'

Being reasonable, I told them I did use a screw driver, stripping the screw in the process, I even showed them a picture as seen here. They replied AGAIN by saying use a 'number 3 screwdriver' or drill the screw out.

Do they think I tried using my pinky finger to unscrew the screw?

Anyway I don't want to take a drill to my new bindings, especially on the part that's holding my heel cup together. Tried using WD40, wouldn't budge. What other options do I have?

PS This is only for one binding, I managed to unscrew the other one fine. However, I had a similar screw-stripping experience with another set of 390Boss before.

/semi-rant

TorpedoVegas · 12-19-2012, 08:58 AM

It's no big deal to drill a screw out... Unless you're not good with tools in the first place...ummm.. Yeah, never mind... You're screwed.

JeffreyCH · 12-19-2012, 09:11 AM

Are you SURE you used a #3 phillips and not a #2? If you are that afraid of drilling, take it to a shop that can clamp it in a drillpress.

bseracka · 12-19-2012, 09:15 AM

Looks like you're going to need a #4 screwdriver now. Next time use the right tool for the job the first time. You can also try an impact driver (rent from hardware/autoparts store), or an extractor.

Sudden_Death · 12-19-2012, 09:41 AM

I am waiting on new screws from Flow after having the same thing happen. I am chalking it up to the use of bottom end screws as even with the right driver the metal used is way too soft.

devo · 12-19-2012, 09:42 AM

You could try cutting a flat head slot in it with a dremel or suchp. Don't go to deep in the head of the screw so you torque the head off but deep enough to get a good bite and make sure the screwdriver head fits snug In the slot. Use a nice fat flat head as close to the width of the screw head as possible. Or go to Sears and get a set of screw extractors, which sometimes don't work all that great but as far as that screw is concerned you've got nothing to lose. Drilling it out is a decent option. I've done it plenty of times on some odd shit. Just make sure your drill bit is the right size so you don't Fuck up the threads in the binding. I would pick a bit that fits in the rounded out area in the screw head and work up in size if need be. Remember as far as this type of thing is concerned (metals that is), you can remove material but you can't put it back as (far as the thread are concerned). A machine shop is also an option.

Triple8Sol · 12-19-2012, 11:26 AM

A #3 philips screwdriver would not have stripped it like that. The pic shows you clearly used something else. Arguing is pointless. Drill it out and put in a new screw. Problem solved.

LyGuy · 12-19-2012, 12:59 PM

Quote:

Originally Posted by Sudden_Death

I am waiting on new screws from Flow after having the same thing happen. I am chalking it up to the use of bottom end screws as even with the right driver the metal used is way too soft.

^This.

Quote:

Originally Posted by Triple8Sol

A #3 philips screwdriver would not have stripped it like that. The pic shows you clearly used something else. Arguing is pointless. Drill it out and put in a new screw. Problem solved.

Like I said I had a similar experience before with another set of 390bosses, so I was extra careful with my brand new set. I did use #3 screwdriver. Way to still recommend drilling the screw out when I clearly stated I didn't want to and was looking for other options.

I will however try an extractor first and then an impact driver. Thanks for those advice.

Alex B · 12-20-2012, 04:12 AM

Did you use a good quality screwdriver? We've found cheap screwdrivers aren't perfect so if there's a slight issue with the screw it'll cause damage.

Only suggestion I can think of is to get a screwdriver that has a spanner flange on it, push as hard as you can to keep it nicely located in the screw and get a mate to turn the screwdriver with a spanner.
If you don't know what I mean about the screwdriver that probably won't make much sense!
We've undone worse looking screws like that with this method.

Alex B

snowjab · 12-20-2012, 07:47 AM

not sure what Rome cs is suppose to do ? send you new screwdriver better yet bindings? have one of your moms blue collar boyfriends drill it out . The screw not you mom..

12-19-2012, 09:11 AM	#3 (permalink)
JeffreyCH -LIFETIME MEMBER- Join Date: Nov 2009 Posts: 1,492	Are you SURE you used a #3 phillips and not a #2? If you are that afraid of drilling, take it to a shop that can clamp it in a drillpress. __________________

12-19-2012, 09:42 AM	#6 (permalink)
devo Member Join Date: Feb 2008 Location: binghetto, N.Y. Posts: 67	You could try cutting a flat head slot in it with a dremel or suchp. Don't go to deep in the head of the screw so you torque the head off but deep enough to get a good bite and make sure the screwdriver head fits snug In the slot. Use a nice fat flat head as close to the width of the screw head as possible. Or go to Sears and get a set of screw extractors, which sometimes don't work all that great but as far as that screw is concerned you've got nothing to lose. Drilling it out is a decent option. I've done it plenty of times on some odd shit. Just make sure your drill bit is the right size so you don't Fuck up the threads in the binding. I would pick a bit that fits in the rounded out area in the screw head and work up in size if need be. Remember as far as this type of thing is concerned (metals that is), you can remove material but you can't put it back as (far as the thread are concerned). A machine shop is also an option. __________________ "If you dont live for something, you'll die for nothing"-Jasta

12-19-2012, 11:26 AM	#7 (permalink)
Triple8Sol Veteran Member Join Date: Nov 2008 Location: Seattle Posts: 3,686 Blog Entries: 1	A #3 philips screwdriver would not have stripped it like that. The pic shows you clearly used something else. Arguing is pointless. Drill it out and put in a new screw. Problem solved. __________________ 14 NeverSummer Proto HD . 13 Never Summer Cobra . 12 Gnu Rider's Choice C2PTX 14 Now Drive . 13 Now IPO 13 NB x 686 580

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12-19-2012, 08:58 AM	#2 (permalink)
TorpedoVegas Senior Member Join Date: Dec 2011 Location: Calgary, Canada Posts: 343	It's no big deal to drill a screw out... Unless you're not good with tools in the first place...ummm.. Yeah, never mind... You're screwed.

12-19-2012, 09:15 AM	#4 (permalink)
bseracka Veteran Member Join Date: Nov 2011 Location: Seattle, WA Posts: 594	Looks like you're going to need a #4 screwdriver now. Next time use the right tool for the job the first time. You can also try an impact driver (rent from hardware/autoparts store), or an extractor.

12-19-2012, 09:41 AM	#5 (permalink)
Sudden_Death Veteran Member Join Date: Mar 2011 Location: Ottawa, On Posts: 659	I am waiting on new screws from Flow after having the same thing happen. I am chalking it up to the use of bottom end screws as even with the right driver the metal used is way too soft.

12-20-2012, 04:12 AM	#9 (permalink)
Alex B Member Join Date: Nov 2012 Posts: 55	Did you use a good quality screwdriver? We've found cheap screwdrivers aren't perfect so if there's a slight issue with the screw it'll cause damage. Only suggestion I can think of is to get a screwdriver that has a spanner flange on it, push as hard as you can to keep it nicely located in the screw and get a mate to turn the screwdriver with a spanner. If you don't know what I mean about the screwdriver that probably won't make much sense! We've undone worse looking screws like that with this method. Alex B

12-20-2012, 07:47 AM	#10 (permalink)
snowjab Veteran Member Join Date: Dec 2010 Location: Pacific NW Posts: 772	not sure what Rome cs is suppose to do ? send you new screwdriver better yet bindings? have one of your moms blue collar boyfriends drill it out . The screw not you mom..