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Old 01-14-2013, 07:51 PM   #81 (permalink)
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Originally Posted by Sudden_Death View Post
I don't think anyone is saying it is falling off by itself, just that with the lightness of the use so far it sounds like it should be holding up far better. To go back to this car analogy, your paint shouldn't fall off hitting a pothole at normal city speeds. As for who cares, she said she is happy with how they work and that is truly what matters. However when people spend good money they expect a certain quality and Union is a company that likes to place itself in the upper echelon of binding makers. If this were Lamar or some big box brand I could see saying you get what you pay for but people are paying a premium for the Union name and the quality that should come with it. It is nice to see that Union is listening and I commend them for that. Their supporters should take some cues from the way the company has handled themselves in the various Union threads.They are big boys, they don't need their fans going all reactionary and crapping on their reputation.
Thank you. I am so glad to see that someone here understands what I am saying.

I did get a personal email from the union rep, and was very suprised and pleased. It really makes me like the brand and the binding I got even more...because they obviously do care about the customer and the quality of their product.
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Old 01-14-2013, 07:56 PM   #82 (permalink)
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It is nice to see that Union is listening and I commend them for that. Their supporters should take some cues from the way the company has handled themselves in the various Union threads.They are big boys, they don't need their fans going all reactionary and crapping on their reputation.
Yeah, Union has given me great customer service in the past. At first I tried contacting them from Union's website, but that didn't work. I thought it was a little lame, and even got impatient and said a few negative things about them on a different thread last year, but when I directly contacted C3 it was literally some of the the best customer service I've ever had from a snowboarding brand.

And I've been through the warranty claims, returns, and various other situations with other brands- C3's service was definitely superior.

Now I've got the chance, I'd actually like to apologize to the Union rep here about some of the garbage assumptions I made about the dude in the setup clinic video, when I got pissed a while ago. I since saw some of the older videos with him and in those he's a really decent guy who really shows the quality that Union is about. Sure he seemed to have a bit more of an aggressive attitude in the 2011-2012 setup video, but I suppose that was just intended to show the abuse the bindings can take.
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Old 01-14-2013, 09:37 PM   #83 (permalink)
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Actually...the first paint chip was discovered right out of the box. I have been assured that what is happening with mine does not sound like normal wear and tear. If mine is an abnormal case then I have nothing bad to say about the union bindings at all.

Long story short...I care.
Never said anything about you Jennifer.

If you and sudden death read my original post, I was talking about a customer that came in angry that his son's jibstick setup had paint chips on the toe ratchet of his Union bindings.

I didn't mention though that the same customer's kid's board had a dinged up base which further proves he was jibbing.

And contacting brands usually nets satisfactory results. Union is on here taking care of people already.

Sorry if it seemed like I was directing this towards you specifically. I was doing no such thing.
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Old 01-14-2013, 09:41 PM   #84 (permalink)
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My mistake. I thought you were equating her troubles with the kid who's dad had the complaints about the paint. Also, good to know calling may help. I have been emailing Flow since before Christmas so it looks like I will be giving them a call.
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Old 01-14-2013, 09:53 PM   #85 (permalink)
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My mistake. I thought you were equating her troubles with the kid who's dad had the complaints about the paint. Also, good to know calling may help. I have been emailing Flow since before Christmas so it looks like I will be giving them a call.
No, I was relating it to countless others who have over reacted like that dad. Jennifer was calm about the whole thing and wasn't acting like the binding itself was broken.

Sexist comment: besides, she's a female so...

One of my buddies experienced his first tree runs recently with me. He was a little bummed when he saw his new goggles all scratched up. I said, "What, do you think the goggle is for? Just the sun?" LoL good times.
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Old 01-14-2013, 10:26 PM   #86 (permalink)
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I don't know if you have read the whole thread here or have been aware of other threads on this subject. It is by far a larger percentage of Union haters who have gone over the top with vitriol. If a couple of loyal fans have been a bit reactionary, it is a simple case of cause and effect. Most of what I see here is:

HATER: Union is shit! The ratchets are garbage
SUPPORTER: No! They work differently, you need to use them right.
HATER: You're a fanboy and suck Union dick
SUPPORTER: No! You're just a fucking idiot!

And it just devolves from there. Don't put all the stink on the loyalists; plenty of guilt to spread around.
I'd like to remind you of some of these same Union supporters that were around when Flow had a good following on here Wolfie...

Sorry, I just couldn't help myself with that comment haha.

Off-topic: I should have written you an email instead, but messaged you on Facebook instead because I was already on it so... GO READ AND RESPOND!
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Old 01-15-2013, 02:00 AM   #87 (permalink)
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Originally Posted by Snowolf View Post
I don't know if you have read the whole thread here or have been aware of other threads on this subject. It is by far a larger percentage of Union haters who have gone over the top with vitriol. If a couple of loyal fans have been a bit reactionary, it is a simple case of cause and effect. Most of what I see here is:

HATER: Union is shit! The ratchets are garbage
SUPPORTER: No! They work differently, you need to use them right.
HATER: You're a fanboy and suck Union dick
SUPPORTER: No! You're just a fucking idiot!

And it just devolves from there. Don't put all the stink on the loyalists; plenty of guilt to spread around.
+1...the union negativity does seem to be over-the-top. When you read some of the threads on here makes me think it's more personal bias than actual product design failure that drives the comments. After watching the union binding set-up videos on YouTube, which are so clear and to the point my old grandmother could set up a pair, I'm left scratching my head as to why anyone would struggle with the toe cap set up and the ratchets look pretty straightforward to release no matter how grippy they make them...which after experiencing my Rome bindings fall to bits after one day on the hill can only be a good thing...
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Old 01-15-2013, 03:42 AM   #88 (permalink)
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I do think they could have made the paint more durable though. I wonder how much more they'd cost if the parts were powder-coated instead of painted? That would last a long time.
--- Are they not already powder coated? I paint for a living (hvlp paint and powder coating), and i highly doubt they are using a 1 stage enamel paint or a 2 stage basecoat/clear coat application.

Are you 100% sure they aren't powder coated already? Or was your question/statement just speculation?
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Old 01-15-2013, 11:16 PM   #89 (permalink)
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No he is right. I do find the paint on my heelcups on my forces chips easily. Kinda dissapointed. However the sticky toe cap is not a prob anymore for me after reading that tip about pressing down and pull up at the same time. WORKS BOYZ IT WORKS STOP BITCHIN.
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Old 01-16-2013, 07:27 AM   #90 (permalink)
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--- Are they not already powder coated? I paint for a living (hvlp paint and powder coating), and i highly doubt they are using a 1 stage enamel paint or a 2 stage basecoat/clear coat application.

Are you 100% sure they aren't powder coated already? Or was your question/statement just speculation?
Nope. The metal components look like they're painted with an enamel. It's a gloss finish on the DLX and a matte finish on the Force. There doesn't seem to be a clear coat on them, which would help protect the paint. I think that that's all Union's missing.

The paint on mine has held up great besides a little scraping on the corners of the heel loops (where they've contacted the snow over time) and on the lower edges of the toe ratchets. That was after a whole season of using them, so the paint itself is pretty durable. It would last longer though with a clear coat, unless they already have one and I just haven't noticed.
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