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Old 01-14-2013, 03:51 AM   #1 (permalink)
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Default :( ROME Shift 2011/2012 Strap fail

Hello
I bought a pair of white ROME SHIFT bindings on december 2012 and i have this issue:
My ankle strap got missing after it drew/broke from the binding, remaining only the fixing screw. I noticed the missing just after I got home and inspected my board. Yes I should have checked just after the ride but i think it would be of no use since i can't sweep the hill for that white strap and hope i can find it. This happened after my second run this year (meaning about 10 uses).
So, i lost: ankle quick adjustment strap, mounting washer, ankle strap assembly etc.
I can't find a store that sales spare parts for this type of binding and it is really frustrating since the bindings are 99% new and I don't want to "patch" them with a poor quality, black or other non white color strap.

Maybe someone got the same problem and can help with any advices.
Thanks!
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Old 01-14-2013, 12:18 PM   #2 (permalink)
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Email rome warranty. They are super helpful. I just bought some 390s from a friend that were missing the footbeds and they sent me a new set. They might ask for a couple pics but other than that they are super cool. Hit em up!
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Old 01-14-2013, 01:22 PM   #3 (permalink)
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Thanks...
I registered the bindings and sent an email from the warranty webpage.
Now waiting for feedback.
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Old 01-14-2013, 01:43 PM   #4 (permalink)
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Hey Hbira

Sorry to hear about the binders. The best way to get help from us, or any other company, is to contact us directly and Rome will supply replacement parts free of charge.

Sounds like you found the warranty site and submitted a claim. We'll respond back with tracking info once your parts have shipped. Any other questions feel free to reach out direct to ridercouncil at romesnowboards dot com.

Shred on
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Old 01-14-2013, 02:03 PM   #5 (permalink)
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Thanks Rome, ill keep that in mind.
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Old 01-14-2013, 02:22 PM   #6 (permalink)
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Quote:
Originally Posted by romesnowboards View Post
Hey Hbira

Sorry to hear about the binders. The best way to get help from us, or any other company, is to contact us directly and Rome will supply replacement parts free of charge.

Sounds like you found the warranty site and submitted a claim. We'll respond back with tracking info once your parts have shipped. Any other questions feel free to reach out direct to ridercouncil at romesnowboards dot com.

Shred on
Rome SDS
that's some sick customer service...
shoulda bought romes....
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Old 01-21-2013, 02:09 PM   #7 (permalink)
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Today I got the new parts from ROME.
Thanks guys, you are AWESOME!!
The stickers are cool too
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