Union Binding Disc Shattered - Page 2 - Snowboarding Forum

hon · 01-29-2013, 10:40 PM

I was told by Union Inhouse to email to their warranty department.

NWBoarder · 01-29-2013, 11:23 PM

You were also given a phone number and told to call. That's where I would start. Talking to someone will garner more results than just sending an email.

hon · 01-30-2013, 02:20 AM

I have indicated to union inhouse that I am in Japan this for another several weeks and email is the only way to communicate. He gave me an email to contact and then everyone disappears. Seems that it is my fault that something I bought breaks on me!

Sent from my BlackBerry 9900 using Tapatalk

Extremo · 01-30-2013, 05:46 AM

Well it'll teach you to use an impact drill to put your bindings on.

Seriously though, go to C3shop.com. If someone is online they'll help you out.

Alkasquawlik · 01-30-2013, 10:33 AM

Quote:

Originally Posted by hon

I have indicated to union inhouse that I am in Japan this for another several weeks and email is the only way to communicate. He gave me an email to contact and then everyone disappears. Seems that it is my fault that something I bought breaks on me!

Sent from my BlackBerry 9900 using Tapatalk

I wasn't aware that there were no telephones in Japan..

Leo · 01-30-2013, 10:48 AM

Quote:

Originally Posted by Alkasquawlik

I wasn't aware that there were no telephones in Japan..

If he has a Japan number, it'll be an International call. He might not have a plan for that so could cost a pretty penny.

So completely understandable if he wants to use the free email method instead.

BurtonBindings · 01-30-2013, 11:58 AM

Union is distributed by Custom Produce in Japan.
their phone number is:

+81 4 7183 2380

I got this number by looking at the Union website and figuring out who handles what and where.

Cr0_Reps_Smit · 01-30-2013, 01:02 PM

Quote:

Originally Posted by BurtonBindings

Union is distributed by Custom Produce in Japan.
their phone number is:

+81 4 7183 2380

I got this number by looking at the Union website and figuring out who handles what and where.

common sense, such a magical thing.

tokyo_dom · 01-30-2013, 11:06 PM

Best get a Japanese speaking friend to deal with them; quite likely the operator doesnt speak English...

Gdog42 · 01-31-2013, 07:00 AM

As for the cause of the problem, it sounds like you might have overtightened the screws.

On my first board, I mounted the bindings using a power drill!

The disks didn't break though, because I had the drill on a really low torque setting. If you did the same and had it on a high setting, you could have overtightened them too much, which would make them much more prone to breakage.

After realizing that I could have been overtightening them, I've just been using a Dakine Torque Driver tool to mount the bindings. I can get the screws as tight as they need without overtightening them because I can feel where they stop in the threads.

So if you did use a drill like I once did, don't do it anymore. Tighten them by hand instead. That's how they supposed to be tightened.

If you didn't use a power tool to mount them then I have no clue what went wrong.

Hopefully you'll contact C3 soon and get some new disks on the way. I have had a defective part once and called C3 about it on the telecommunications device. They immediately sent me a replacement in the same color absolutely free. Got here in less than a week and haven't had any problems. Love those guys.

01-29-2013, 10:40 PM	#11 (permalink)
hon Junior Member Join Date: Feb 2012 Posts: 24	Union Binding Disc Shattered I was told by Union Inhouse to email to their warranty department.

01-30-2013, 02:20 AM	#13 (permalink)
hon Junior Member Join Date: Feb 2012 Posts: 24	Union Binding Disc Shattered I have indicated to union inhouse that I am in Japan this for another several weeks and email is the only way to communicate. He gave me an email to contact and then everyone disappears. Seems that it is my fault that something I bought breaks on me! Sent from my BlackBerry 9900 using Tapatalk

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01-30-2013, 05:46 AM	#14 (permalink)
Extremo -LIFETIME MEMBER- Join Date: Nov 2008 Location: NH Posts: 3,116	Well it'll teach you to use an impact drill to put your bindings on. Seriously though, go to C3shop.com. If someone is online they'll help you out.

01-30-2013, 11:58 AM	#17 (permalink)
BurtonBindings -LIFETIME MEMBER- Join Date: Dec 2012 Location: Burlington, VT, USA Posts: 53	Union is distributed by Custom Produce in Japan. their phone number is: +81 4 7183 2380 I got this number by looking at the Union website and figuring out who handles what and where.

01-30-2013, 11:06 PM	#19 (permalink)
tokyo_dom Senior Member Join Date: Jan 2013 Posts: 124	Best get a Japanese speaking friend to deal with them; quite likely the operator doesnt speak English...

01-31-2013, 07:00 AM	#20 (permalink)
Gdog42 Senior Member Join Date: Nov 2012 Location: MI Posts: 405	As for the cause of the problem, it sounds like you might have overtightened the screws. On my first board, I mounted the bindings using a power drill! The disks didn't break though, because I had the drill on a really low torque setting. If you did the same and had it on a high setting, you could have overtightened them too much, which would make them much more prone to breakage. After realizing that I could have been overtightening them, I've just been using a Dakine Torque Driver tool to mount the bindings. I can get the screws as tight as they need without overtightening them because I can feel where they stop in the threads. So if you did use a drill like I once did, don't do it anymore. Tighten them by hand instead. That's how they supposed to be tightened. If you didn't use a power tool to mount them then I have no clue what went wrong. Hopefully you'll contact C3 soon and get some new disks on the way. I have had a defective part once and called C3 about it on the telecommunications device. They immediately sent me a replacement in the same color absolutely free. Got here in less than a week and haven't had any problems. Love those guys.