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Old 01-29-2013, 10:40 PM   #11 (permalink)
hon
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Default Union Binding Disc Shattered

I was told by Union Inhouse to email to their warranty department.
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Old 01-29-2013, 11:23 PM   #12 (permalink)
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You were also given a phone number and told to call. That's where I would start. Talking to someone will garner more results than just sending an email.
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Old 01-30-2013, 02:20 AM   #13 (permalink)
hon
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Default Union Binding Disc Shattered

I have indicated to union inhouse that I am in Japan this for another several weeks and email is the only way to communicate. He gave me an email to contact and then everyone disappears. Seems that it is my fault that something I bought breaks on me!

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Old 01-30-2013, 05:46 AM   #14 (permalink)
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Well it'll teach you to use an impact drill to put your bindings on.

Seriously though, go to C3shop.com. If someone is online they'll help you out.
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Old 01-30-2013, 10:33 AM   #15 (permalink)
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Quote:
Originally Posted by hon View Post
I have indicated to union inhouse that I am in Japan this for another several weeks and email is the only way to communicate. He gave me an email to contact and then everyone disappears. Seems that it is my fault that something I bought breaks on me!

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I wasn't aware that there were no telephones in Japan..
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Old 01-30-2013, 10:48 AM   #16 (permalink)
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Quote:
Originally Posted by Alkasquawlik View Post
I wasn't aware that there were no telephones in Japan..
If he has a Japan number, it'll be an International call. He might not have a plan for that so could cost a pretty penny.

So completely understandable if he wants to use the free email method instead.
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Old 01-30-2013, 11:58 AM   #17 (permalink)
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Union is distributed by Custom Produce in Japan.
their phone number is:

+81 4 7183 2380

I got this number by looking at the Union website and figuring out who handles what and where.
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Old 01-30-2013, 01:02 PM   #18 (permalink)
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Quote:
Originally Posted by BurtonBindings View Post
Union is distributed by Custom Produce in Japan.
their phone number is:

+81 4 7183 2380

I got this number by looking at the Union website and figuring out who handles what and where.
common sense, such a magical thing.
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Old 01-30-2013, 11:06 PM   #19 (permalink)
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Best get a Japanese speaking friend to deal with them; quite likely the operator doesnt speak English...
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Old 01-31-2013, 07:00 AM   #20 (permalink)
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As for the cause of the problem, it sounds like you might have overtightened the screws.

On my first board, I mounted the bindings using a power drill!

The disks didn't break though, because I had the drill on a really low torque setting. If you did the same and had it on a high setting, you could have overtightened them too much, which would make them much more prone to breakage.

After realizing that I could have been overtightening them, I've just been using a Dakine Torque Driver tool to mount the bindings. I can get the screws as tight as they need without overtightening them because I can feel where they stop in the threads.

So if you did use a drill like I once did, don't do it anymore. Tighten them by hand instead. That's how they supposed to be tightened.

If you didn't use a power tool to mount them then I have no clue what went wrong.

Hopefully you'll contact C3 soon and get some new disks on the way. I have had a defective part once and called C3 about it on the telecommunications device. They immediately sent me a replacement in the same color absolutely free. Got here in less than a week and haven't had any problems. Love those guys.
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