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Problem With Rome 390 Boss

11K views 45 replies 18 participants last post by  tdn 
#1 ·
Hello all,

I have a pair of 2011/2012 390 Boss's

I have had a few problems with them:

-my toe straps has opened up a few times while riding (not the latch but the other part of the strap thats is not suppose to open)

-the latch on my ankle strap has opened up while riding.

-the thing that can adjust the highback angle will turn while riding (which I have fixed by tightening it but it will turn causing my angle to shit while riding)

Has anyone else had these problems or am I doing something really wrong??

I have only used them about 6 times so far. I got them the start of this season.



Thanks
 
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#2 ·
I bought some in 2012, they just collect dust now. They're good bindings when they are not falling apart.. haha. I like my Cartels way better.


Call Rome though, they have badass customer service compared to most companies you deal with. get some pictures and document your problems. They will hook you up!
 
#3 ·
I had I think the same model (blue/white) Rome 390.

1. The toestrap would flip off, I think this was because it never fit my boot correctly and less because it was loosening.
2. Yes the forward lean adjuster on the highback occasionally turn unless I tighten it.
3. My boot would occasionally ride up on the outer ridge of the binding by the lateral toestrap.

In the end, I traded them in for a pair of Burton CO2 that were on hyper-discount and I like those a lot better.
 
#7 · (Edited)
I had the same problem with the static side popping off and releasing my feet. This happened while landing from a jump, scared the shit out of me upon landing and could have been very serious. I still get worried when going off a jump, I suppose I shouldn't risk it... I had both feet pop out on a flat 180, literally on my first or second run on the bindings. It's happened about 7 times now. I can go weeks without a problem, then have it occur a few times in one week. I've been super careful, my buddies and eye kept a close eye and there's nothing catching onto the latch. We're very certain the latches have been popping upon landings.

Make sure you contact Rome. I told them about the issue and they told me they never heard of that problem.. but when I did some searching I was able to find plenty of people with the same issue.

I eventually lost one of my straps (the most problematic side), which Carl replaced. I had white 390's with a white buckle, he sent me black straps with black buckle.. which lowers the value of the bindings for when I sell them. Not a huge deal, but it would of been nice if he at least tried matching it with what I had. I spoke to someone else at Rome who said they always try matching... so I'm not sure what happened then.

Anyway, I had another issue with my foot bed that I was willing to pay to fix, it wasn't a warranty issue and a fault of a friend of mine, but the guy on the phone told me to contact Carl anyway. So I sent him an email and he hasn't gotten back to me since.

Rome seems like a good group of guys, but I think this might be my last product from them. I'm just hoping my other strap doesn't randomly pop open.

Sorry about the rant.. my point was to contact Carl about the issue of your bindings popping, because I believe it was him who said he never heard of the issue.
 
#9 ·
There'a a thread of mine somewhere describing these exact problems and then my resolution to said problems... I'll summarize here:

Toe Strap issue - Make sure you put the ladders in the backmost slots

Ankle ratchets - After you strap in, make sure you slap the release tab down to ensure that it is in full lock position... alternatively, you can contact Rome about sending you spare ankle ratchets. The ones they send you will be basic metal, but work better IMO.

Forward Lean - request new highbacks. I've had mine come loose a couple of times. I usually ride with my pants over the highbacks though so maybe that helps? :dunno:

Yes, Rome is littered with problems. But thanks to their customer service, I can continue to use mine without these issues anymore.
 
#11 ·
Yup, similar to my problems with a pair of 2012 Mobs. First run in them my ankle strap snapped off. Also, definitely make sure toe strap ladders in the furthest back slot. As for forward lean mechanism, I had them send me another after one of mine busted on my 2nd day in them, but it's a bad design and comes loose a lot when riding. I doubt I'll buy anymore Rome bindings. Good guys though. Can't fault their customer service and I like their boards.
 
#13 ·
i have had an issue with the highback adjuster coming loose. it actually almost cost me a serious injury. i was hauling ass down a run and went to stop quickly on my heelside at the bottom but as i was trying to stop i couldnt get the board on the heel enough and caught a nasty toe edge due to basically having no highbacks. slammed on my chest extremely hard damaged something in my middle back. i couldnt turn my neck for 2 weeks. i tighten the locknut on it before each time out and it still comes loose. IM SUING!! :D :dizzy:

I also have to double check that the ratchets close after tightening the bindings. they have a tendency to not fold back down.
 
#15 ·
The problem I have is actually tightening the screw at all in the forward lean adjuster...I think it's meant to be a set screw and therefore not easily accessed/tightened...it's also too short in length, just barely making contact with the second piece of the "tooless mechanism"...time to use something else Rome?
 
#23 · (Edited)
I have had these same problems with my 390 Boss.

- the toe adjuster (opposite the ratchet) releases and the toe strap comes loose. This happens mid-run and I am always afraid it will happen.

-the ratchet adjuster does not lock on when cranking the lever. This has happened to me three times, and each time it kinda just fixed itself but it took forever and kept me from riding completely

-high back adjuster coming loose. This happens frequently, and especially when I wipeout a couple times on a run.
 
#24 ·
I have had these same problems with my 390 Boss.

- the toe adjuster (opposite the ratchet) releases and the toe strap comes loose. This happens mid-run and I am always afraid it will happen.

-the ratchet adjuster does not lock on when cranking the lever. This has happened to me three times, and each time it kinda just fixed itself.

-high back adjuster coming loose. This happens frequently, and especially when I wipeout a couple times on a run.
Did Rome do anything for you?

I contacted them, still no reply.
 
#27 ·
My ankle strap kept popping off on both sides when a lot of pressure was applied. My toe straps seem to be fine at the moment. I contacted Rome and they sent me out new ladders and ratchets. I have yet to be out on them, but I'm hoping it fixes the problem. I really like the bindings so I'm hoping this resolves the problem.
 
#32 ·
Just got a reply, still awaiting another reply on the issue involving the toe strap. I expect that issue to be replied to quickly. Carl informed me that emailing him is a great way to get a hold of him but that replies like that put me on a low priority level, versus using the website.

:thumbsup: so far!
 
#36 ·
Hmm..Maybe I got lucky? :dunno:

I own the 2012 Boss' which is part of my first setup ever. I'd consider myself an "intermediate beginner" now. I rode the hell out of them 1-1/2 to 2-weeks ago. The only issue I share you some of you is the high-back twisty thing loosening. I noticed it was sideways at the end of a 4-5 hour day. I fell heel-side a lot on a blue trail with ice & very minimal snow coverage with my high backs touching the ground. My high back was still at the setting I had it adjusted them to so no scary problems going downhill. I can't relate to the toe cap as I set mine up over the top, not hugging the toes of my boots. No major problems with with the ratchets. The only times they didn't lock into place is because snow was in them. I would knock them off before heading down hill. They were a pain in the ass to set up but I really like my Rome's.
 
#37 ·
UPDATE:

Rome sent me new ratchets that work really well. They are 100x better than the stock once. IMO they should put these on as stock.


They also sent me a new toe strap, I have yet to try it out because if was shipped to me home and I am at college at the moment.

For the highback issue. They said just carry and allen wrench with you.
 
#39 ·
Glad to hear they took care of you. Ive been really lucky with my arsenals. From 2007. Just now getting new ladder straps as mine are getting a bit chewed up. Also just recently had a toe ratchet freeze shut on me a couple weeks ago. First issues Ive ever had with them. After contacting them...new ladders are in the mail. I still dont think I would chose a different binding...unless of course I got a chance to audition some Burton Diodes. They look rather promising.
 
#40 ·
Glad I found this thread.

I have 11-12 390 Bosses and have been having a number of the same issues, particulary the high-back screw coming loose and the ratchets not engaging.

Has there been any fix to the high-back screw issue? It doesn't send my outta control but I can absolutely feel when one of the highback adjusters slips loose. Plus, I'm pretty sure if you get snow/water in their on a cold day the stuff freezes and I have to put breath on it to get it to come loose enough so I can slide it back to where I want it.

When the ratchets don't engate its EXTREMELY annoying and I've found I also have to blow on these as well and then they work better.

I like these bindings (love the customization options) but it seems to me all these "working" parts make the bindings more prone to error.

Come on Rome! Whats going on???
 
#45 ·
I've had a fairly bad experience with Rome's customer service/warranty also. The simplified version is: I put in a warranty ticket for a broken ankle strap in December and it basically took 35 days to get a replacement to me. In waiting for it to arrive I ended up having to to leave for my trip without ridable bindings, despite having made the enquiry a month before my trip and with no Rome retailer in the small resort, had to buy a whole new pair of bindings to be able to ride. Absolutely shafted by Rome :(
 
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