Big Shout-Out to Ride Customer Service! - Snowboarding Forum

Big Foot · 01-25-2013, 09:01 AM

I know it's a well known fact that Ride has good customer service, but I just wanted to share my recent expirience.

I have a pair of 2012 Ride Capo bindings and the toe caps on them had started to fray pretty badly. I sent Ride an email on Thursday of last week explaining the situation and they said they will send out a new pair no problem. They were waiting on my porch when I got home from work last night

. With their extremely fast no questions asked customer service, I will not hesitate to continue to purchase Ride products in the future.

EDIT: Just to clarify, they sent me a new pair of toe caps, not a new pair of bindings. The toe caps are easily replaceable as they are just held on by screws.

Extremo · 01-25-2013, 09:35 AM

You didn't have to send your original set back?

**Donutz** · 01-25-2013, 09:46 AM

I've had similarly good experience with them when I needed a new cable for my Jackson Boas.

Big Foot · 01-25-2013, 10:01 AM

Quote:

Originally Posted by Extremo

You didn't have to send your original set back?

Nope. Which is awesome because I'm planning on using my current set until they get really bad, and then just swapping them out.

Extremo · 01-25-2013, 10:10 AM

That is awesome customer service.

I'm having a hard time with Celsius customer service right now. One of the lace locks on the speedlace system doesn't hold the lace so I'm literally riding a loose boot right now. I've had them for less than a year. They made me track down my order from the place I bought it (I didn't save the reciept), take a picture of it, and now they want me to ship it to them so they can determine whether or not they can repair them or if they will replace them.

Not really wasting my time (2-3 weeks with no boots in the middle of the season) or money ($30 to ship) for a defective product (all other locks are in working order). I'm pretty pissed off right now. Kudos to Ride.

bseracka · 01-25-2013, 10:17 AM

Quote:

Originally Posted by Extremo

You didn't have to send your original set back?

I think he's talking about the toe caps, not new bindings.

Big Foot · 01-25-2013, 10:22 AM

Quote:

Originally Posted by bseracka

I think he's talking about the toe caps, not new bindings.

Yes new toe caps, not new bindings. I reread my origional post and saw that might have been a little ambiguous. My bad.

Extremo · 01-25-2013, 10:58 AM

Quote:

Originally Posted by Big Foot

Yes new toe caps, not new bindings. I reread my origional post and saw that might have been a little ambiguous. My bad.

Oh I see. But I'm still pretty pissed off that I have to pay for a defective product. They should be eating the $80 it costs to make a new pair instead of me having to shuck out $30 and miss half my season just so the might replace them.

But still. Kudos to Ride and companies with good customer service.

Big Foot · 01-25-2013, 11:03 AM

Quote:

Originally Posted by Extremo

Oh I see. But I'm still pretty pissed off that I have to pay for a defective product. They should be eating the $80 it costs to make a new pair instead of me having to shuck out $30 and miss half my season just so the might replace them.

But still. Kudos to Ride and companies with good customer service.

Yeah I hear you on that. That's pretty ridiculous to have to sit out while they determine if they want to fix their defective product

at a $30 cost to you.

**Donutz** · 01-25-2013, 06:39 PM

Quote:

Originally Posted by Big Foot

Yeah I hear you on that. That's pretty ridiculous to have to sit out while they determine if they want to fix their defective product

at a $30 cost to you.

For situations like this,

or

isn't good enough. We need a middle-finger motie.

01-25-2013, 09:01 AM	#1 (permalink)
Big Foot Senior Member Join Date: Jan 2013 Location: Denver, CO Posts: 122	Big Shout-Out to Ride Customer Service! I know it's a well known fact that Ride has good customer service, but I just wanted to share my recent expirience. I have a pair of 2012 Ride Capo bindings and the toe caps on them had started to fray pretty badly. I sent Ride an email on Thursday of last week explaining the situation and they said they will send out a new pair no problem. They were waiting on my porch when I got home from work last night . With their extremely fast no questions asked customer service, I will not hesitate to continue to purchase Ride products in the future. EDIT: Just to clarify, they sent me a new pair of toe caps, not a new pair of bindings. The toe caps are easily replaceable as they are just held on by screws. Last edited by Big Foot; 01-25-2013 at 10:22 AM.

01-25-2013, 09:46 AM	#3 (permalink)
Donutz Drunk with power...er beer. Join Date: May 2010 Location: Vancouver, BC, Canada Posts: 3,669 Blog Entries: 176	I've had similarly good experience with them when I needed a new cable for my Jackson Boas. __________________ Illegitimi non carborundum Mountain Days: 30

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01-25-2013, 09:35 AM	#2 (permalink)
Extremo -LIFETIME MEMBER- Join Date: Nov 2008 Location: NH Posts: 3,112	You didn't have to send your original set back?

01-25-2013, 10:10 AM	#5 (permalink)
Extremo -LIFETIME MEMBER- Join Date: Nov 2008 Location: NH Posts: 3,112	That is awesome customer service. I'm having a hard time with Celsius customer service right now. One of the lace locks on the speedlace system doesn't hold the lace so I'm literally riding a loose boot right now. I've had them for less than a year. They made me track down my order from the place I bought it (I didn't save the reciept), take a picture of it, and now they want me to ship it to them so they can determine whether or not they can repair them or if they will replace them. Not really wasting my time (2-3 weeks with no boots in the middle of the season) or money ($30 to ship) for a defective product (all other locks are in working order). I'm pretty pissed off right now. Kudos to Ride.