Rome Snowboard Bindings 2014 - Targa, 390, 390 Boss - Page 2 - Snowboarding Forum - Snowboard Enthusiast Forums
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Old 02-12-2013, 06:52 AM   #11 (permalink)
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Here are the One Hit vids.

STOKED!





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Old 02-12-2013, 08:19 AM   #12 (permalink)
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Those 390 Boss are looking mighty fine.
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Old 02-12-2013, 02:26 PM   #13 (permalink)
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Beefed up the rubber sections on the Targa and 390 Boss / Madison Boss / Mob Boss toe caps.

Issues with paint have been taken care of, although nothing can really be done to prevent against normal wear and tear.

*Lifetime Warranty on bindings.
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Old 02-12-2013, 02:41 PM   #14 (permalink)
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Could you please elaborate on *lifetime warranty please?

I'm interested to know because I really like my 390 Boss but I've had several bits fail but the problem with the warranty was just that the response was so slow
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Old 02-12-2013, 02:50 PM   #15 (permalink)
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Quote:
Originally Posted by Slush Puppie View Post
Could you please elaborate on *lifetime warranty please?

I'm interested to know because I really like my 390 Boss but I've had several bits fail but the problem with the warranty was just that the response was so slow
We cover parts for the lifetime of the binding. No paying for parts on a pair of bindings you just dropped your hard earned money on.

If you break a strap or a ratchet and need a new one, we've got you covered. Even if you forget to put your highbacks down on the chairlift and snap one, we've still got your back. If you ask for enough parts to build a pair of bindings, we probably can't help you out.

We always strive to respond and fulfill warranty requests as soon as we possibly can. Often times a lack of response on our end means that our email ended up in someones junk mail folders. As soon as parts ship we respond with tracking info and confirmation, usually within a few days, barring weekends and 3am warranty requests.

We also hook up key shops with spare parts, so you can always stop in to see if they have anything you need.
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Old 02-12-2013, 02:52 PM   #16 (permalink)
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Quote:
Originally Posted by Slush Puppie View Post
Could you please elaborate on *lifetime warranty please?

I'm interested to know because I really like my 390 Boss but I've had several bits fail but the problem with the warranty was just that the response was so slow
I am very surprised to hear that. We rarely have to call on Rome for warranties but in those instances the response time has been exemplary. Also, they give their dealers an awesome dealer kit that usually helps us service you really quickly and without intermdiate steps.
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Old 02-12-2013, 04:52 PM   #17 (permalink)
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Yeah I was surprised after hearing a lot of positive things. I put a ticket in on the warranty page but it wasn't looked at so I chased it after a couple of weeks by email - the response I got was very helpful. But ultimately they got something to me 35 days after I first submitted it (by couriering the replacement strap to the small resort I was in). But in the meantime I'd been forced to buy a new pair of bindings in order to be able to ride. Still a bit gutted really as it cost me a small fortune Now I have a set of Cartels that are a bit too big and that I don't want with a few days use on them - I went back to the 390s as soon as I could. Lifetime warranty is awesome and maybe I was just unlucky but I do feel a little burned

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Old 02-12-2013, 05:22 PM   #18 (permalink)
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I feel for you bro. That is a downer when you cant ride on your favorite gear. Web glitches do happen and we are always stoked to send a part if one channel is not working well for you. PM us or any dealer and we will get you back on track. Rome is a rider's company and the bottom line is that company, dealers and riders are all on the same side. We want you to be stoked with the product.
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Old 02-12-2013, 05:37 PM   #19 (permalink)
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Yeah wasn't just a case of riding my favourite gear, I had to get on a plane and fly to the Alps for 2 weeks without any working bindings, despite having put the request in a month before departure. Would have worked out cheaper for me to throw the 390s in the bin and buy new ones online than go through the warranty process. But I put my faith in getting something in time because of all the positive info Ive read here. Anyway I like the look of the updates for 2014, just not sure I'd ever buy again

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Old 02-12-2013, 06:00 PM   #20 (permalink)
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What did the dealer that you purchased from say? There is a huge dealer network and we are all there for you. Just reach out if you ever have an issue. It will be taken care of.
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